Account Manager – Specialist Provision

Unifrog’s mission We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications. We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer. Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. About this role We are looking for an ambitious, thoughtful, and relationship-focused Account Manager to become Unifrog’s Specialist Provision expert within the Account Management team. You will own a national portfolio of specialist provision partners, including: Special schools SEND schools and colleges Pupil Referral Units (PRUs) Alternative Provision (AP) settings SEMH settings Hospital schools Other specialist education provisions What you’ll do You will take ownership of specialist provision partnerships following onboarding, leading renewals, long-term engagement, and helping partners maximise the value of Unifrog. Help specialist provision partners succeed Deliver ongoing training and support to school leaders and staff, helping partners to develop their use of Unifrog over time. Help partners embed Unifrog effectively with students across different needs and learning profiles. Build trusted, long-term relationships with partner schools and trusts. Increase engagement, usage, and measurable impact across the portfolio. Own renewals and retention across the specialist provision portfolio. Demonstrate value and impact to support strong long-term partnership outcomes. Identify barriers to engagement and proactively develop solutions. Work collaboratively with Area Managers to ensure smooth handovers into long-term partnership management. Build Unifrog’s specialist provision strategy Gather insights from specialist provision partners and identify opportunities to improve how Unifrog supports these settings throughout the partner journey, using your findings to shape onboarding approaches, training, messaging, and best practice guidance. Identify how specialist provisions can benefit from wider Unifrog developments, including primary resources and future tools. Act as the voice of specialist provision within Unifrog, championing the needs of these partners and working with Product, Marketing, Content, and other teams to ensure they are reflected in future developments. Become a trusted internal expert on the specialist provision landscape. What we’re looking for You’re likely to be great in this role if you: Build trust quickly - you’re warm, credible, and able to form strong relationships with a wide range of stakeholders. Commercially minded - you enjoy targets, spotting opportunities, and delivering measurable growth. Strategic and proactive - you spot patterns, improve systems, and enjoy building better ways of working. Excellent communicator - you can adapt your communication style to different audiences and explain ideas clearly. Highly organised - you prioritise effectively, manage multiple priorities, and follow through consistently. Care about equity in education - you’re motivated by improving outcomes for young people and widening access to opportunity. Preferred experience Experience in any of the following is desirable, but not essential: Education partnerships or school-facing roles. SEND / specialist education settings. Sales or account management. Customer success or relationship management. Careers education/progression support. Working together You’ll be line managed by the Head of Account Management and work closely with colleagues across Sales, Account Management, Partner Success, Marketing, Product, and Content. Because this is a new strategic role, you’ll have genuine influence over how Unifrog develops its approach to specialist provision partnerships. Benefits On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot: Mission focused Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools. Great Place to Work certified Recognised as a Best Workplace for Women, Development, and Wellbeing. Be part of a growing company Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time. Grow individually Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress. Influence the company's direction: we love to promote great ideas, wherever they come from. Key details £40,000 per annum (Grade B), plus: Unlimited commission, OTE of £45,000 Bonuses linked to strong performance against KPIs Full-time. Work remotely or in our London or Edinburgh offices with occasional opportunities to attend conferences, events, and team meet-ups. 28 days paid holiday per year (plus bank holidays). Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday. Start date: as soon as possible (but no later than 1st September 2026). If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact [email removed - click apply for more details]. We can only consider candidates who have the right to work in the UK. Application process Deadline: 10:00am (BST) on Monday 13th July 2026.