CRM Manager

Hello, we’re Honest. 👋

The clue’s in the name: we’re the network doing mobile right.

We’re on a mission to set a bold new standard for mobile (and drag a broken industry into the future while we're at it).

It started with Classic SIM, our essential everyday SIM that includes bills that drop, support in seconds, and a shrinking carbon footprint.

Thousands of happy customers joined us. But we knew people still faced two big problems: rubbish signal and expensive roaming.

So we built Smart SIM, our game-changing back-up eSIM giving you unbeatable signal and free global roaming. Whenever you lose signal or go abroad, you can switch to Smart SIM in just a few taps for 500+ essential apps on EE, O2, Three and Vodafone, plus hundreds of networks worldwide.

Now we're proud to have more than 100,000 customers on our journey.

We’re also the UK’s first B Corp mobile network, a carbon-negative company and member of 1% for the Planet 🌎

But building the world’s best mobile network requires having the right people to help us do it. That’s where you could come in.

Like the sound of Honest? Read on. This could be the start of something exciting 🚀

👀 Role overview

You don’t need to be a CRM expert. You need to be a smart, ambitious marketer who’s hungry to own something big and grow fast.

CRM is already a meaningful growth driver for Honest, supporting both acquisition and retention as one of our most cost-effective channels.

But it’s nowhere near its ceiling. That’s the opportunity.

In this role, you’ll own CRM end-to-end: shaping strategy, executing campaigns and optimising the entire funnel. From creating demand to acquiring new customers, driving renewals and referrals, you’ll touch every part of the customer journey.

Everyone who’s ever signed up to Honest will hear from you. You're not just running a channel, you're the voice of Honest to hundreds of thousands of people. Your work will shape how they feel about Honest, what they do next and whether they become a loyal fan who introduces their friends.

Reporting into the Head of Brand & Marketing, you’ll work closely with leaders across the business, get exposure to every function, and build the kind of end-to-end ownership that will accelerate your marketing career.

🚀 What you’ll do

• Supported by the Head of Brand & Marketing and Head of Growth, lead CRM strategy, execution and reporting across the customer lifecycle – from acquisition to retention, up-selling and referrals – via email, notifications, SMS and WhatsApp

• Building and scaling a test-and-learn engine, relentlessly experimenting, segmenting and optimising to improve performance

• Getting deep into our CRM platform to manage segments, run tests, create complex workflows and other technical tasks

• Crafting compelling copy that goes beyond functional messaging to create best-in-class customer journeys

• Being a proactive member of the marketing team, getting stuck into brainstorms, contributing to growth, and supporting wider team efforts

• Working closely with teams across the business, including founders, marketing, growth, ops, product and tech to support business objectives

🙋 About you

• 3-5 years of experience in marketing/growth/CRM. You’re a future Head of Marketing who sees owning a channel end-to-end as the opportunity it is

• Ambitious marketer, happiest straddling brand and growth. You’re data-driven but know it’s great ideas and creative that gets results

• Proactive self-starter, comfortable working autonomously while managing stakeholders and competing priorities

• Insatiably curious, driven to relentlessly test, learn and prove what works. You constantly want to learn and try new things

• Comfortable crafting copy that converts and drives action while showcasing brand personality

• Thrive in a fast-paced, dynamic and often-changing environment

• Detail-oriented with a problem-solving mindset and unwaveringly high standards

• Bonus points if already in a subscription business, have dedicated CRM and/or data experience (e.g. SQL)

🙋 Interview process

• Intro call with Fi, Head of People & Impact (20-30 mins)

• Hiring manager interview with Sophia, Head of Brand & Marketing (30 mins)

• Technical task and interview with Sophia, Head of Brand & Marketing and Jack, Head of Growth (60 mins)

• Final values interview with Andy and Josh, Co-Founders (60 mins)

🛟 Support during the process

If you have a disability, health condition, or any access needs and would like us to make adjustments to our process, please let us know. We’re happy to work with you to make sure you have what you need to take part fully and comfortably. Email Fi, our Head of People & Impact. She’s here to help.

🇬🇧 UK work eligibility

We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.

What you’ll get in return for all your hard work?

💸 Salary: £45,000 - £55,000

⚖️ Ownership in Honest through our EMI option scheme

🌴 33 days of annual leave including all the bank holidays + an extra day each year you stay with Honest

🥳 Your birthday off each year on us!

🏡 A hybrid-first working environment with at least 1 day per week in the London office

📱 An Honest sim, and refurb phone on us

🙋 1 paid volunteering day each year

💚 Wellbeing budget through Heka

🚲 Cycle to Work scheme

📚 £500 annual learning budget

🪇 Regular in-person team socials

🏥 Private medical insurance

♥️ Group Life insurance

🍼 Enhanced and inclusive parental leave

🫶 Dedicated period and menopause leave

Why join Honest?

🏅Backed by top investors including DMGV, WAYRA, Ascension and TinyVC

🙋 Being part of a talented team that likes to have fun

📚 Fast-learning, entrepreneurial environment where we focus on supporting your growth and personal development

📈 Opportunity to help shape the future of Honest

💻 We'll provide you with all the tools and technology you need to do your best work

⭐ Working for one of the UK’s top rated mobile networks on Trustpilot

🌳 Make your mark at the UK’s most ethically rated and highest scoring B Corp mobile network

⚖️ Diversity, inclusion, equity and belonging at Honest

Here at Honest, we’re all about doing the right thing, especially when no one’s looking.

That includes building an inclusive environment where everyone feels like they belong and proud to be their true selves everyday. We’re committed to providing the support our team needs to thrive and do their best work.

We believe it’s our differences that make us stronger and celebrate diversity in the Honest team. Learning from one another’s unique experiences, perspectives and ideas is how we win.

That’s why we strongly encourage applications from all walks of life. So no matter your ethnicity, sexuality, gender identity, disability, neurodiversity, caregiver status, economic background or anything else, we welcome your application.