Senior CRM Specialist

About us: Meet Packhelp. We're are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors. We are looking for experienced CRM Specialist who is interested in digging into our business and focus on building long-term client relationships. By leveraging data-driven marketing, and continuously improving our CRM and sales processes.

Your duties: Manage, maintain, and develop the CRM system (optimization, enhancements, performance) Plan and execute CRM campaigns (email marketing, marketing automation, customer segmentation) Analyze customer data to identify insights and improve targeting and engagement Collaborate closely with Sales, Marketing and Product teams to drive business performance Monitor KPIs, prepare reports, and provide actionable recommendations Optimize website email capture - continually propose, execute and evaluate methods to drive the acquisition of high-quality emails Proactively explore new ideas and propose solutions, continuously test new opportunities and tools Support digital transformation and automation initiatives

Requirements: 4+ years of related CRM experience – ideally from an ecommerce business Practical knowledge and skills in tools such as e.g. Hubspot, User.com, Drip, Iterable, Klaviyo, Twilio, Zapier Good grasp of digital marketing channels such as SEO, PPC advertising, targeted display advertising, and social media Strong project management skills and experience working cross-functionally (you feel comfortable dealing with multiple projects at once and enjoy seeing their synergies) Precision and scrupulosity so you're able to catch every missing dot in the copy Analytical mindset - you know how to set goals and measure results using data Good visual understanding - an eye for visuals - ability to provide feedback and recommendations for artwork and design of our communication Problem-solving attitude - you’d rather solve something yourself rather than forward it to others Growth marketing mindset, tech-driven approach and a knack for innovation Fluency in English and Polish (min. C1)

Benefits: Flexible working hours – here comes work-life balance and possibility to work remote The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software Health & Wellness – private healthcare, life insurance, mental health support, and a subsidized MultiSport card Fair compensation – performance-based pay raises and bonuses for employee referrals Career development – internal workshops, training sessions, and learning budget Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year**** Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us: We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions. While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!

IMPORTANT: Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates’ offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.