Logistics and Supply Chain Specialist

As Chilly’s Logistics & Supply Chain Specialist, you'll be the driver of our post-purchase and fulfilment journey. You will run key projects from concept to delivery with minimal support, taking full ownership of our key logistics success measures. You will obsess over the consumer experience—ensuring our premium products reach our community swiftly and seamlessly. From leading the management of our vital UK and EU 3PL partners to overseeing specialised personalisation operations, you’ll execute team-wide priorities with pace and precision. You will act as a key commercial partner, proactively reviewing how work gets done, identifying friction points, and implementing simpler, faster ways to complete tasks to deliver value for the business.

Logistics Expertise: Strong experience in Logistics, 3PL management, or Supply Chain roles, ideally within physical consumer goods (FMCG/Durable Goods) or a fast-paced lifestyle brand environment. Project Management: Proven ability to run supply chain projects from concept to delivery with minimal support, managing and owning at least one key success measure. Commercial Acumen: Solid experience in carrier/vendor rate negotiations, detailed invoice reconciliation, and cost forecasting. People Management: Experience in line managing direct reports, with a commitment to putting positive people management and feedback learnings into practice. Analytical Thinker: Skilled at using data and direct feedback to identify bottlenecks and implement simpler, faster processes. Compliance Knowledge: Strong working knowledge of international import/export rules, customs requirements, and trade compliance. Collaboration & Communication: Confident communicator who thrives in cross-functional team environments and values face-to-face collaboration. Mobility: Willingness and ability to spend at least 1 day per fortnight at our Bedford warehouse, with visits to other sites.

1. 3PL, Carrier & Partner Management  Partner Performance: Manage our UK and EU-based 3PL partners clearly and effectively. Run regular SLA reviews, hold partners to high standards, proactively resolve operational issues, and maintain transparent internal and external communication. Carrier Optimisation: Monitor carrier performance, troubleshoot delivery blockages, and support the resolution of complex issues to guarantee a consistently high-quality consumer delivery experience. On-Site Collaboration: Spend at least one day per fortnight at our primary warehouse in Bedford, alongside regular visits to our other warehouse sites to align and collaborate. Warehouse Tenders & Moves: Lead the delivery of critical warehouse tenders and physical moves from concept to completion with minimal support, keeping projects strictly on track. 2. Personalisation & Outsource Operations In-House Engraving Management: Oversee our specialised engraving team based within our UK 3PL. Streamline communication with internal commercial teams, optimise machine output, and proactively balance capacity. Outsource Relationship Management: Manage relationships, negotiate costs, and manage capacity planning with our key external personalisation partners. 3. Process Improvement, Finance & Compliance Process Optimisation: Analyse our end-to-end supply chain. Proactively propose and implement cost-saving initiatives, simplify complex tasks, and drive efficiency improvements that generate maximum business value. Commercial Negotiations: Lead negotiations to secure highly competitive rates. Scrutinise logistics and outsourcing invoices to ensure accuracy and manage precise cost forecasting. Customs & Compliance: Ensure absolute compliance with customs regulations and import/export requirements. Keep Chilly's risk-free by staying curious about external shifts and new supply chain legislation. Cross-Functional Connection: Partner closely with our Ecommerce and Customer Service teams to improve delivery options and elevate the customer experience. People & Team Leadership: Provide line management to our Logistics Assistant as well as the Warehouse engraving team. Proactively seek out relevant manager training, provide constructive performance feedback, and support them daily with operational escalations to raise the collective bar. Health and Safety: Working with the warehouse team to ensure the highest standards of Health and Safety are upheld throughout the engraving operation.

What we offer: Holiday: 25 days plus a day off for your birthday. Seasonal early finishes and a festive day off. Hybrid working: 3 set days (Monday, Wednesday, Thursday) in our canalside N1 office, and 2 days at home. Pension scheme: 6% employer contribution. Healthcare: Private Healthcare and cash plan. Wellbeing: Yu Life reward platform, Life Assurance, and comprehensive physical, mental, and financial wellbeing support. Discounts: Generous employee discounts on all Chilly’s products. Growth: Dedicated development support to fuel your career journey with Chilly's. At Chilly’s, we’re united by a set of values that guide our unique way of working. They are: Lead the Change To lead the change, we must never settle. From the minuscule to the magnificent, everything we do must actively move us forward. It means being brave enough to disrupt and - as leaders of change - driven to set new and high standards Less but Better We'd rather do fewer things exceptionally well than many things well. So we focus on what we believe in, and we are bold enough to say no to the things we don't. Ambitiously Collaborate We care as much about each other's contribution as we do our own, and we all actively contribute to our inclusive culture. So we support one another to grow, and we turn to one another to learn. Find a way We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum - bringing creativity and science together to always find a way.  Consumer Obsessed The Chilly's consumer is the hero in our mission - we don't tell them how to think or feel; we are here to serve. Every role in Chilly's ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.