Homecharge Operations Coordinator (6m FTC)

Homecharge Operations Coordinator (6m FTC) Department: Customer Support Employment Type: Fixed Term - Full Time Location: London Reporting To: Home Operations Manager Compensation: £26,000 - £29,000 / year Description Job Title: Home Charge Coordinator Salary: Up to £29,000 Location: Remote We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. As part of the EDF family – the UK’s biggest generator of zero-carbon electricity – we have the strength and stability to grow for the future. And we’ve started that growth already. In 2026, we welcomed EO Charging into the Pod family, bringing together Pod’s strengths in home, workplace, public and smart charging with EO’s specialist fleet and depot charging technology. The acquisition significantly expands our commercial fleet and energy management capabilities. Together, Pod and EO are helping logistics, transport and operational fleet customers electrify at scale, optimise charging performance and make better use of existing grid capacity. Pod is the next evolution of Pod Point. As electrification becomes every day, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress. Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. We're looking for a proactive, people-focused team member who takes pride in great customer experiences and enjoys getting stuck in. You'll join a fun, supportive team in the exciting EV industry, working closely with your team and our engineers to help customers get their chargers installed smoothly. You'll be responsible for:  Plan & Schedule Charge point Installations - Responsible for planning and coordinating multiple domestic charge point installations across your designated region simultaneously. You’ll create efficient schedules that account for installer availability, regional constraints, and customer commitments—ensuring timely completion while maximising resource utilisation and reducing downtime. Maintain customer satisfaction by delivering a positive customer experience - You’ll proactively communicate any changes with customers, offering reassurance and reliable timelines, helping uphold Pod’s reputation for Trust and exceptional customer care. Efficiently respond to phone calls with Domestic Operation enquiries - Act as the first point of contact for all domestic operations calls, manage our phone lines by offering confidence and accuracy in every interaction, responding to installer and customer enquiries related to scheduling, progress or technical queries.   Build and maintain relationships with the installers in your area - Collaborate closely to maximise regional installation capacity, optimise route planning, and reduce travel times, ensuring teams work smarter, reflecting our Edge in operational efficiency and commitment to sustainable practices. Essential Requirements Experience balancing and prioritising multiple projects simultaneously. Able to remain calm under pressure and make super quick decisions to solve any problems that may arise. Technically minded and able to pick up electrical jargon and systems easily. Great at building relationships with customers and internal stakeholders. Comfortable working with numbers and data. Bonus Skills Passionate about sustainability. Experience in the EV industry. What's in it for you?   Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform Podpoint Charger Discounted energy tariff (Pod Power or EDF Employee Programme) Flexible hybrid working model   Work abroad for up to 20 days per year  Family & friend discount scheme  25 days holiday (plus Bank Holidays)  Very generous parental and family leave  Pension scheme with a 4.5% matched contribution  Eyecare scheme  Life insurance covering up to 4x your annual salary  Virtual GP provided by HealthHero   Employee Assistance Program  Free Mortgage Advice   Discounted Gym Memberships  Cycle2Work Scheme Important Information:  You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.   Good luck and we look forward to speaking with you soon! Key Responsibilities .