Account Manager

About Us GOOD is a purpose‑driven strategy and creative agency working with brands and charities to build a better world through ideas that create real, measurable impact. We combine sharp strategic thinking with bold, culturally aware creativity to help organisations stand for something meaningful and show up in ways that genuinely make a difference.

Role Summary As an Account Manager at GOOD Agency, you will play a vital role in supporting the delivery of creative projects across a diverse range of commercial and charity clients. You’ll work on exciting creative campaigns spanning multi-channels such as TV, digital, social, print, radio across GOOD’s portfolio. This includes brand (positioning and design) projects. This role focuses on managing day-to-day client relationships, ensuring projects run smoothly, and supporting the growth of accounts.

Key Areas of Responsibilities Client Services: Act as the main point of contact for day-to-day client communications, ensuring excellent service and client satisfaction. Help the agency sell and deliver the very best creative work. Support Senior Account Managers and Account Directors, in managing and regulating accounts, including budget tracking and reporting. Maintain high standards of professionalism, attention to detail, and organisation across all projects. Communicate effectively with clients and internal teams, understanding client needs and pressures. Help prepare presentations and reports. Business Development (New and Existing Clients): Identify and flag potential opportunities for organic growth within existing accounts. Support Senior Account Managers / Account Directors and BDs in preparing for pitches and proposals. Contribute ideas and insights to help strengthen client relationships and deliver added value. Project Management: Manage smaller projects or support on larger projects to ensure delivery on time, within budget, and to a high standard. Ensuring adherence to importance campaign development processes. Prepare clear and accurate briefs for internal teams, ensuring client requirements are understood. Escalate potential issues early to prevent delays or budget overruns. Coordinate with internal teams and suppliers to keep projects on track. Team Support and Administration Responsibilities: Assist with financial administration, including invoices, billing schedules, and budget updates. Ensure accurate time-sheeting and support the team in managing workload priorities. Provide administrative support for account forecasting and reporting. Mentor and guide Account Executives where appropriate, helping them develop their skills.

Knowledge & Experience Knowledge & Skills: The Account Manager will have a passion for charities, purpose and doing good. Understand the sectors we work in and the products we offer Strong attention to detail is essential Excellent communication skills both written and verbal Project management/ highly organised Relationship management – internally and externally Ability to manage multiple client projects Experience / Qualifications: Experience of working in an integrated agency, working on a range of accounts. Direct Marketing Delivering digital projects, direct mail and multi-channel campaigns Candidates will ideally come with charity or purpose background, and have integrated experience working on a range of accounts, with strong direct & integrated marketing skills, including delivering digital projects and multi-channel campaigns end to end.

Benefits & Salary Salary up to £35,000 Hybrid working, with three days in the office a week (Tuesday, Wednesday and Thursday) 25 days paid holiday per calendar year plus public holidays. Office closure between Christmas and New Year, 3 days in total 1 day off for your birthday Holiday Buy scheme Enhanced Maternity & Paternity leave Personal Development – work related & non-work-related training Cycle to work & Season ticket loans Employee Ownership – Part ownership of the business Tax free annual bonus Pension Scheme Medical Cash Plan and Employee Assistance Programme Charitable Giving Scheme