Customer Success & Inbound Lead (MarTech AI SaaS)

Customer Success & Inbound Lead – Boldstream™ (A Boldspace Product)   About Boldspace & Boldstream™   Boldspace is a 50+ person full-service brand and communications agency that has delivered year-on-year growth since launching in 2020. From day one, we have been building marketing technology products, specifically marketing data and analytics platforms that enable brands to measure and act on the real-time impact of their communications.  Following significant investment in AI-native capabilities, including agentic workflows, retrieval-augmented insights and intelligent automation, we launched  Boldstream™  this year. A commercially available agentic AI SaaS platform being used by customers and ready to scale. Through growth, we are looking for a Senior Sales & Customer Success Manager to play a pivotal role in growing our customer base while ensuring every client achieves long-term success with the platform.  The Role   This is a unique opportunity for an experienced commercial professional who enjoys both winning new business and building lasting customer relationships.   Working closely with our Marketing Manager, Customer Success Managers, Product team and founders, you will manage qualified inbound opportunities, deliver product demonstrations, qualify prospects, close new business and oversee customer success once clients are onboarded. You will become a trusted adviser to our customers, ensuring they maximise the value of Boldstream™ while identifying opportunities for account growth and long-term partnerships.  This role is ideal for someone who thrives in a scale-up environment and enjoys owning the entire customer journey from first conversation through to renewal and expansion.  Key Responsibilities   Work closely with the marketing team to manage and qualify inbound leads generated through campaigns and events  Deliver engaging product demonstrations tailored to prospective customers' business needs  Manage the full sales cycle from qualification through to proposal, negotiation and closing  Build strong relationships with senior marketing and communications professionals across in house marketing teams  Ability to lead an onboarding process to ensure customers quickly realise value from the platform  Act as the senior account lead for customers, maintaining regular contact and delivering an exceptional client experience  Identify opportunities for upselling, cross-selling and customer expansion  Work collaboratively with Product and Marketing teams to provide customer feedback and influence future product development  Maintain accurate pipeline reporting and customer records within Hubspot.  Represent Boldstream™ at industry events, conferences and client meetings  Skills & Experience   Around 6+ years' experience in B2B SaaS sales, customer success or account management  Proven experience managing the complete customer lifecycle from lead qualification through to customer retention and growth  Strong track record of closing new business and achieving commercial targets  Excellent consultative selling and presentation skills, with confidence delivering product demonstrations to senior stakeholders  Outstanding relationship-building and client service skills  Experience working closely with marketing teams to convert inbound demand into revenue  Strong commercial awareness with the ability to identify growth opportunities within customer accounts  Highly organised with excellent attention to detail and the ability to manage multiple priorities  Comfortable working within a fast-paced scale-up environment  Desirable Experience   Experience within MarTech, marketing analytics, communications technology or AI-powered SaaS products  Experience selling to CMOs, Marketing Directors and Communications leaders  Knowledge of marketing measurement, analytics or reporting platforms  Experience working within a growing startup or scale-up business