Service Delivery Manager

The Woodland Trust is looking for a Service Delivery Manager to help deliver high quality services to meet the needs of the organisation.

The Role: • Act as the first escalation point for P1 and P2 incidents affecting business operations. • Manage business as usual process performed by the service desk and our service delivery department. • Manage our IT asset management system, ensuring our policy, process and procedures are fit for purpose. • Manage and maintain the OIT system and services. • Drive for continual improvement of our service offerings alongside our co-supplier. • Manage internal and external stakeholders effectively with strong communication throughout. • This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required twice a month on average. • This is a fixed term contract until 31st December 2026.

The Candidate: • Experience managing an IT service delivery function. • Knowledge of on-premise and cloud-based IT systems with the ability to use them effectively. • Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers. • Knowledge on ITIL policies and procedures with the ability to manage these. • Experience managing a IT budget, ensuring value for money. • Strong communication skills with the ability to communicate effectively with internal and external stakeholders. • Knowledge of ITSM tools for incident, problem and change management. • Experience acting as the escalation point for major service failures and incidents. • Qualification in ITIL v4 foundation.

Benefits and Wellbeing: Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible and hybrid working options (7am - 7pm) • Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time) • Buy and sell holiday scheme • Enhanced parental pay • Employee assistance programme

About Us: The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion: To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application information and advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role. Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.