Programs and Operations Manager

Job Title: Choose Love, Inc. Programs and Operations Manager Reports to: Director Location: Remote (NYC-based strongly preferred) Salary: $70,000- $ 89,000

ABOUT US

Choose Love is a global humanitarian organization supporting refugees and forcibly displaced people worldwide, ensuring they have what they need when needed. Through our unique fundraising and grant-making efforts, we amplify the voices of refugees and galvanize public support for agile community organizations offering vital aid along global migration routes. Our support includes lifesaving search-and-rescue boats; hot, nutritious food; clothing; and legal advice. We’re a small, agile, and ambitious team powered by our vision of a world that chooses love and justice every day for everyone.

SUMMARY OF ROLE

The Programs and Operations Manager carries a portfolio of grants and partner relationships from due diligence through final reporting, and provides administrative and financial support to the operations of Choose Love, Inc.

The role requires flexibility. You will respond to humanitarian crises in line with our emergency protocols while also supporting the transition of those responses into longer-term protracted programs work. You will identify problems across project implementation, mitigate programmatic risk, and resolve issues promptly.

RESPONSIBILITIES GRANT MANAGEMENT AND PARTNER ENGAGEMENT Manage the full grant cycle for an assigned portfolio: due diligence, agreements and addenda, payment processing, records, and reporting deadlines Review and provide feedback on partner narrative and financial reports Manage ongoing relationships with new and existing partners through regular calls and site visits; track takeaways and action items for internal circulation Connect partners to one another where appropriate, and join monitoring trips as needed Conduct funding needs assessments for emergency responses and ongoing portfolios QUALITY ASSURANCE AND RISK Triage grant issues before escalating to the Director and General Counsel Apply working knowledge of requirements for maintaining active charitable status, including how to search and interpret the relevant databases and filings Provide due diligence support to Choose Love (UK); escalate identified risks to the Programmes SLT and Risk and Assurance colleagues COMMUNICATIONS SUPPORT Brief the wider organization on partner activities and grants, including through presentations on team calls Summarize country and regional contexts for the Communications team, donor proposals and external stakeholders Conduct weekly media monitoring of partner work and share usable content with the Communications team; advise partners on content gathering in line with Choose Love’s storytelling approach Support the Donor Development and Impact Team with information for proposals and donor reports CHOOSE LOVE, INC. OPERATIONS (WITH SUPPORT FROM THE DIRECTOR AND GENERAL COUNSEL) Provide financial administrative support Manage federal and state registration compliance Respond to information requests concerning Choose Love, Inc. Facilitate team meetings, including agendas and minutes ESSENTIAL CRITERIA Fluency in English, written and spoken A minimum of 1-2 years of relevant experience, ideally in a programs or grants-focused role Experience with due diligence or compliance documentation and policies relevant to grant-making Experience in the humanitarian sector, ideally with displaced people Have permission to work in the U.S Ability to travel 10-20% of the time

DESIRABLE SKILLS

Fluency in Spanish Fluency in additional languages (e.g. Arabic, French, Greek) Experience in monitoring & evaluation, familiarity with impact and data Experience working overseas or in countries where programs are being delivered, demonstrating understanding of local contexts and effective cross-cultural collaboration. HOW TO APPLY:

Send a CV and cover letter to [email removed - click apply for more details] by August 14, 2026. Your cover letter should address the following three key questions;

1. What is your experience working in humanitarian, refugee, or displacement-focused contexts, and how has this shaped your approach to working with partners and communities?

2. What is your experience managing grants or programs, including partner relationships, grant administration, and reporting?

3. What skills and expertise would you bring to the role?

Interviews will take place the week commencing August 24, 2026

Choose Love is committed to building an inclusive and diverse organization and welcomes applications from all sections of the community. If you need an adjustment or additional support as you apply, please email [email removed - click apply for more details].

This is a written statement of the job’s essential characteristics and principal accountabilities. It is not a complete account of all duties involved.