Senior IT Business Partner

Department: Corporate Services Team: IT Business Engagement Location: London, with hybrid working (2–3 days in the office) Position type: Permanent, Full‑Time What the hiring manager says “This is a pivotal role within IT Business Engagement, designed for someone ready to operate as a senior, trusted technology partner to the business and leadership team. As a Senior IT Business Partner, you will shape how GSMA defines, prioritises, and delivers technology‑enabled change. You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical, scalable digital solutions, while also mentoring and strengthening the wider partnering team. This role requires strong judgement, commercial awareness, and the confidence to influence at all levels, combined with a passion for delivering tangible outcomes through technology.” David Cook, Head of IT Business Engagement About the Team The IT Business Engagement team is the primary interface between GSMA and IT, responsible for ensuring technology investment is aligned to organisational priorities and delivers measurable value. As the function matures, the team is increasingly focused on demand management, portfolio oversight, and enabling long‑term digital strategy rather than solely project delivery. The Senior IT Business Partner plays a key leadership role within the team — acting as a role model for best practice, supporting capability development, and helping to define how business partnering operates across GSMA. About the Role As a Senior IT Business Partner, you will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives. You will lead the definition and management of IT demand across multiple initiatives, ensuring clarity of scope, priority, and value, while working closely with IT delivery teams and key vendors. You will take accountability for shaping and assessing business cases, overseeing budgets and delivery timelines, managing risks and dependencies, and ensuring effective escalation and decision‑making at the right level. You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs. In addition to direct delivery accountability, you will play an active leadership role within IT Business Engagement — mentoring other Business Partners, embedding best practice, and helping evolve demand management, portfolio governance, and stakeholder engagement models. Within your first year, you will be expected to: Establish strong partnerships with Executive Leadership and senior stakeholders Lead the effective management of the IT demand pipeline Influence the direction of GSMA’s digital and platform strategy Strengthen consistency and maturity across the Business Partnering community About You You are a confident, credible technology partner who is comfortable operating at both strategic and operational levels. You bring structure to complex environments, balance competing priorities, and use your judgement to drive the right outcomes rather than simply deliver activity. You enjoy coaching and supporting others, are commercially aware, and are motivated by improving how organisations make decisions about technology. You combine curiosity and innovation with pragmatism and delivery focus. You will bring demonstrable ability to: Define and manage complex IT demand, scope, and prioritisation across multiple initiatives Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions Translate business ambition into robust, scalable IT solutions and platforms Manage budgets, risks, timelines, and dependencies across concurrent delivery streams Partner with internal teams and global vendors to deliver consistent, high‑quality outcomes Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice Maintain an “over‑the‑horizon” view of technology, identifying opportunities for innovation and simplification Technical and domain capability: Strong experience delivering enterprise IT, digital transformation, and data‑driven initiatives Deep understanding of modern application landscapes and cloud‑based platforms Demonstrable experience working with platforms such as Salesforce, Workday, Microsoft 365, Asana, and similar enterprise tools Experience working with strategic vendors and enterprise tool selection is highly desirable Exposure to the mobile and telecommunications industry is advantageous About your Skills For the Senior IT Business Partner role, the following core GSMA skills are critical and will be used throughout the assessment process: Stakeholder Management – trusted partnering at senior and executive levels Influence – shaping strategy, decisions, and priorities across GSMA Leadership – guiding others, setting standards, and role‑modelling best practice Delivery – ensuring outcomes are realised, not just planned Commercial Awareness – balancing value, risk, and long‑term sustainability Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard. About the GSMA The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis. We invite you to find out more at gsma.com.