National Program Manager

Opportunity Type: Regular Summary: The NPM (National Program Manager) serves as the strategic link between HFHI’s LAC Area Office and the National Offices across the network. The role fulfills a dual mandate: representing National Offices within HFHI by ensuring that their realities, priorities, and capacities are visible in regional decision-making, while simultaneously acting as HFHI’s representative to National Offices, channeling the global strategy, network resources, and institutional standards. The role is built around three collectively validated pillars: (1) Strategic Partner to National Leadership — the NPM serves as an evidence-based advisor to the National Office Executive Director and Board; (2) Network Activator and Change Catalyst — the NPM acts as a knowledge broker and facilitator of exchanges among National Offices; (3) Integrator and Central Hub — the NPM coordinates the multiple lines of work delivered by the Area Office to each National Office. Key Responsibilities: The role has the following responsibilities: Strategy - Develop and maintain an up-to-date strategic context analysis for each National Office, integrating programmatic, financial, governance, and organizational capacity dimensions. - Facilitate the identification of Area Office–National Office priorities and formalize a jointly agreed management framework with leadership. - Participate in National Office reflection forums, strategic planning processes, and planning cycles by providing regional and global perspectives, introducing alternative models and experiences from other contexts, offering input on the alignment of organizational structure with strategy, and verifying consistency with the agreed framework. - Identify and escalate Area Office–National Office strategic misalignments to the appropriate decision-making bodies, providing analysis and options. Governance - Participate in and/or ensure institutional representation by coordinating with other Area Office representatives during National Office governance body meetings (boards, assemblies, committees), ensuring two-way visibility. - Support board strengthening processes, including performance assessments, profile identification, and onboarding of new board members. - Facilitate leadership succession processes within National Offices, ensuring transition plans are in place and keeping the Area Office informed throughout the process. - Support each National Office in maintaining an up-to-date organizational risk assessment—including governance, operational, financial, and reputational risks—and monitor mitigation plans, escalating issues to the Area Office when severity or inaction requires it. - Monitor the operationalization of governance and business continuity in each National Office, including calendars, evaluations, board commitments, compliance with HFHI requirements (NAA, Covenant, MOU), and indicators that may lead to donor commitment breaches, deterioration of organizational culture, or risks to financial sustainability. Planning and Budgeting - Review the budget alignment of co-funded programs, flagging significant deviations between program design and resource allocation. - Ensure alignment between National Office Annual Operating Plans (AOPs) and strategic plans, including Area Office priorities implemented by the National Office. - Support the national board in monitoring progress against the strategic plan, ensuring visibility of results and advancement. Strengthening HFH Network - Identify transferable experiences among National Offices and coordinate with relevant teams to document and share them with offices facing similar challenges. - Promote the creation of learning spaces among National Offices by coordinating with functional areas to facilitate thematic workshops, working groups, and communities of practice. - Coordinate the maintenance of the network’s directory of capabilities and expertise, incorporating input from the Area Office knowledge areas. - Connect National Offices with resources, expertise, and experiences from HFHI’s regional and global network—including innovation opportunities—by coordinating with relevant teams. Program Design and alignment - Participate in and contribute to program and proposal design processes, ensuring alignment with strategic priorities and National Office capacities. - Strategic Partnership and Resources Development - Provide country-context intelligence to Resource Development working groups. - Facilitate connections between National Offices and regional partnership or consortium opportunities. Integration - Coordinate Area Office functional team interventions for each National Office, prioritizing and sequencing support according to absorption capacity. - Ensure that information regarding workflows and interventions between the Area Office and each National Office flows in both directions, remains current, reliable, and accessible. - Participate in organizational change initiatives affecting the portfolio (NAA, Covenant, COS, UNIFY), representing the perspective of each National Office. Competencies 1. Strategic Analysis and Synthesis Integrate information from multiple sources, identify patterns, and anticipate scenarios to support strategic recommendations. 2. Systems Thinking and Strategic Foresight Understand the interconnections among organizational, political, and programmatic variables, anticipating second-order effects. 3. Applied Financial Analysis Interpret financial statements, budgets, and implementation reports to assess alignment between program design and resource allocation. 4. Strategic Facilitation and Tension Management Lead complex dialogues among stakeholders with divergent interests, building sustainable agreements. 5. Executive Communication and Synthesis Communicate findings, alerts, and recommendations concisely and persuasively to leadership audiences. 6. Corporate Governance and Legal Frameworks Understand governance structures, regulatory frameworks, and power dynamics within nonprofit organizations. 7. Organizational Assessment and Change Management Assess organizational maturity, support change processes, and strengthen institutional capacity. 8. Knowledge Management and Network Activation Identify transferable practices and lessons across the network and coordinate their documentation and dissemination with relevant teams. 9. Integrated Coordination and Monitoring Coordinate multiple concurrent workstreams, manage dependencies, and maintain visibility across the portfolio. 10. HFHI Institutional Knowledge Demonstrate deep knowledge of Habitat’s organizational structure, available resources, policies, and institutional frameworks. 11. Country Context Analysis and Political Acumen Interpret political, social, and economic dynamics that affect the operations of each National Office within its context. 12. Program Evaluation and Pilot Design Assess the quality and relevance of programmatic proposals and rigorously support the design of pilot initiatives. Education Bachelor’s degree in International Relations, Political Science, Public Administration, International Development, or a related field. A master’s degree is preferred, with a focus on international organizations, development, or NGO management. Experience Six to ten years of experience in regional coordination or partnership management roles within international non-governmental organizations. Demonstrated experience in corporate governance, strategic planning, and organizational change management. Values and institutional commitments HFHI Values Humility — We are part of something bigger than ourselves. Courage — We do what is right, even when it is difficult or unpopular. Accountability — We take personal responsibility for Habitat’s mission. Safeguarding and Protection HFHI requires all employees to take seriously their ethical responsibilities to safeguard intended beneficiaries, their communities, and all people with whom we work. Managers at all levels are responsible for supporting and developing systems that create and maintain an environment that prevents harassment, exploitation, and sexual abuse; protects the rights of beneficiaries and community members (especially children); and promotes the implementation of the Habitat for Humanity Code of Conduct. Hiring Range: $55,700.00 - $73,850.00 USD About Us: Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve. Equal Opportunity Employer Statement: As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect. If you didn't find your dream opportunity today, sign up below to learn about future openings! Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve. As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect. We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.