Regional IT Support Administrator (Amsterdam, NLD)

This is a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, Pennsylvania, or New York at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, Philadelphia, or New York City.

About the Team The Operational Technology Team is evolving from a function historically supporting a relatively uniform, single-organization tech stack of approximately 100 users into a globally coordinated department supporting approximately 500 users across a broad range of regions, time zones, languages, technical maturity levels, and operational practices. As B Lab consolidates multiple historically independent organizations into a unified operating model through the network transformation, Op Tech is scaling to include regional support coverage and dedicated security ownership, while maintaining centralized governance, platform ownership, and alignment of internal technology initiatives across the network.

About the Opportunity B Lab is seeking a Regional IT Support Administrator to serve as part of a network-wide Operational Technology team, providing day-to-day end user support to staff. This role shares responsibility with other Regional IT Support Administrators for network-wide technology platforms and general end user support. Within their own region, the Regional IT Support Administrator will own onboarding, offboarding, endpoint device provisioning, and provide hands-on support for physical technology needs such as office/meeting technology. This role will also lead the rollout and adoption of standardized systems, tools, and workflows defined at the network level to staff within their region.

Core Responsibilities - Network-Wide End User Support: Serve as part of a shared, network-wide team providing day-to-day technical support to staff across the B Lab network. - Maintain and contribute to a shared network-wide knowledge base.

Regional Onboarding, Offboarding, and Endpoint Management - Provision and de-provision accounts, hardware, and systems access for staff joining or leaving the organization. - Configure, deploy, and maintain end user devices for staff within the region, following network-wide standards and security practices.

On-Site and Physical Technology Support - Provide hands-on support for physical technology needs within the region, including laptop and hardware troubleshooting (when feasible), device replacement, and servicing of office technology (TVs, printers, conferencing equipment.) - Coordinate with vendors or outside repair services for hardware issues within the region when needed. - Manage the physical logistics of endpoint provisioning and retrieval for regional staff.

Local Rollout and Adoption of Standardized Systems - Lead the regional rollout of new tools, systems, and workflows defined by central Operational Technology leadership. - Provide training and support to regional staff on new systems and security practices. - Provide feedback to central leadership on regional adoption challenges, or gaps in standardized tooling.

About You We encourage you to apply if you have: - Minimum 2+ work experience in a support/IT administrative role - Technical knowledge of and comfort with troubleshooting macOS and Windows - Familiarity with cloud-based tools such as Google Workspace - Experience with mobile device management (MDM) platforms such as Jamf, Intune, or similar - Comfort providing remote technical support - Experience with device provisioning and endpoint management

Additionally, the ideal candidate will: - Have a passion for B Lab’s mission; using business to solve social and environmental problems - Consider themselves a relentless problem solver, with a collaborative style and a systems-thinking approach - Be ready to take on growing challenges in a complex, global organization - Have a positive outlook, and a consistent and positive manner working with others - Have a strong desire to learn, improve and apply - Know when to drive a workstream independently - Know when to recommend outside resources, and how to advise leadership on technology and security strategy - Strong understanding of networking concepts, cybersecurity, and implementing best practices to ensure compliance with data and regulatory tech laws

Compensation Details B Lab has a compensation plan that includes: - An annual salary in the range of €45,000 - €51,000 (inclusive of holiday allowance) based on experience and skills - 20 vacation days per year, prorated to your start date - front-loaded and restarting each January 1; increased to 25 days after third anniversary - After your first year of employment, 40 hours paid time off for community service; 40 hours of paid time off for professional development with access to a professional development budget (we assess this PD budget annually) - Flexibility to use 3 floating holidays and 2 personal days - Additional time off during org-wide closures when the entire organization is closed (not including holidays) - B Lab pension scheme - One-time stipend to make your home-based workspace more comfortable - A remote-first workplace - A flexible work environment with the ability to plan your work week around your personal commitments