Quality Manager

Lucky Saint –  Quality Manager   Reporting to:  Head of Brewing   The Opportunity:                                                                                                         We are looking for a   Quality Manager   to join the team at Lucky Saint   as we  continue   our mission to become the defining alcohol-free beer , and  Quality is everything to the success of this plan !    Working as part of the Brewing Quality and Dispense team, you will  be responsible for   ensuring  every Lucky Saint meets the highest standards of quality, from grain to glass .   You will  manage and  continually improve  our Quality Management Systems  and work closely with  both  our internal team and external supply chain partners to  build   capability and rais e  the bar on quality.   Our founder, Luke Boase, launched Lucky Saint in late 2018 with an ambition to change the  perception  of alcohol-free beer and the drinking experience, worldwide.  We are a team who passionately care about the brand and  maintaining  exceptionally  high standards  at all touch points of the business.  This is a unique opportunity  for someone who is passionate about outstanding beer quality,  curious, entrepreneurial,  commercial  and  excited to spearhead a revolution in the industry with us .     A day in the life in this role :    No two days are the same. One morning ,   you could be  reviewing the latest quality data from our brewing partners, ensuring  products  conform to specification and  identifying  trends and opportunities for improvement .   You  may then  review  any  new quality - related complaints , investigating  them  through to resolution , and  prepare samples for our internal Sensory Panel to taste later in the day.   On another   day ,   you could be working alongside our   brewing partners to implement process  and quality  improvements , or   spend ing  time  out  in trade  with our Beer Dispense Technicians to support customers and monitor quality .    You will also s pend time with  our On Trade team, building their knowledge and capability  in  beer  quality  and  working together  to   ensure every pint  of Lucky Saint  tastes  outstanding .   This is a  Hybrid  role with regular travel to our brewing partners and suppliers .   You will be expected to travel to our home at the Lucky Saint pub in Marylebone, London, at least once per week .   T ypically expect to be travelling  to brewery and supplier sites  between  10 - 3 0% of the time.     Key Responsibilities:            Quality Management System :   Own and continuously improve   the   Lucky Saint  Quality Management System   to   define and control quality .   Develop and  maintain   controlled  technical  quality standards , process docu mentation  and specifications  for our  end-to-end   brewing,  packaging  and technical supply  processes .   Develop and implement risk-based QA sampling plans across the supply chain and On Trade .   Develop and implement supplier auditing schedules and protocols.   Ensure compliance with all relevant food safety,  quality  and regulatory requirements.     Quality KPI Management :   Lead the monitoring, reporting and continuous improvement of our Quality KPIs.   Monitor, investigate and resolve  c ustomer  and consumer  quality complaints .    Identify  root cause s  using recognised problem-solving methodologies.   Lead and administer the internal Lucky Saint Sensory Panel.   Manage product conformance to specification with our brewing partners.   Analyse, interpret and communicate Quality KPI performance to drive informed decision-making.   Identify ,  prioritise  and deliver quality improvement initiatives across the end-to-end supply chain.     Quality and Capability Development:  Support the wider  internal  team  and  our external partners to  rais e  the bar on quality.   Build strong working relationships with our suppliers,  partnering with them to drive continuous quality improvement through KPI reviews and audits.     Work closely with our On Trade team to  build their capability and  develop Quality standards and  protocols for enhancing quality in the On Trade.   Trial  and Change M anagement  –   Support the delivery of  quality  and efficiency  improvements in our breweries through robust trial management .   E nsur e   success criteria are  clearly set and  managed through to implementation.   New  Product  Development  – Support the  team with  delivery of new innovations, ensuring quality criteria are understood and signed off to deliver a successful launch.   Technical Innovations –  Identify and lead technical innovation projects that improve product quality, process  capability  or consumer experience.   Risk Management -  Conduct risk assessments and implement preventative quality controls across products,  processes  and suppliers.   Champion a culture where quality is everyone's responsibility.       Who you are  – it would be great if you :    S trong technical  understanding  of Quality Management  principles,  demonstrated   through  previous   experience of  managing quality  with in FMCG .   Minimum of  3  years of experience working within an industrial brew ery  environment, including experience of  P ackaging and  On Trade  operations.   A t echnical brewing related qualification  is preferred , e.g.  Level 4 Brewer Apprenticeship, CIBD General Certificate  or  Diploma in Brewing.   Passionate about producing exceptional-quality beer.