Shop Manager (V&A South Kensington)

An exciting opportunity has arisen for a Shop Manager to join the team at the V&A Museum, South Kensington. We're looking for an enthusiastic and inspiring leader who is passionate about delivering exceptional customer service and creating memorable experiences for every visitor. As Shop Manager, you'll lead a dedicated retail team, oversee the day-to-day running of the shop, and help drive its commercial success. Working closely with colleagues across the museum, you'll play an important role in ensuring our visitors enjoy a welcoming and seamless experience from start to finish.

Please use the space provided in the application to tell us why you are interested in joining us as a shop manager, as well as demonstrating how your experiences and skills meet what we are looking for.

We're excited to hear why you think you'd be a good fit and what you will bring to the team and department.

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

To create a world class visitor and learning experience across all V&A sites and collections. Focus and deepen the relevance of our collections to the UK creative and knowledge economy. Expand the V&A's international reach, reputation and impact. To operate with financial and organisational initiative and efficiency. Showcase the best of digital design and deliver an outstanding digital experience. Diversify and increase private and commercial funding sources.