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Join CarbonChain, an impactful Series A startup aiming to combat climate change through technology, as a Customer Success Manager.
Overview
Salary
£108000 - £158000
Location
New York City, NY, USA
Expires
Expires at anytime
Organisation summary
CarbonChain is a Series A startup, tackling one of the world's most urgent problems - climate change. We're dedicated to creating a significant impact on global economy by reducing its carbon footprint. Our software solution, utilised by banks, traders, and manufacturers, automates the carbon footprinting of supply chains, simplifying the management of complex international supply networks, and promoting environmentally friendly alternatives.
Role Summary
- Champion our customer base, unlocking the full potential of our product to drive value
- Engage with customers, offer solutions, liaise with technologists, and bring market insights back for product enhancement
- Create customer success plans, and manage the development of accounts and executive sponsors
- Address customer issues proactively to prevent customer churn
Role Requirements
- Right to work in the USA and a minimum of five years’ experience in management consulting, customer success, account management, or strategy/operations in a fast-paced startup
- Prior experience in commodities, manufacturing, or sustainability preferred
- Ability to work three days a week from our Union Square office and manage diverse teams in a fast-paced environment
Application Process Details
- We offer excellent compensation benefits like 28 days of annual leave plus federal holidays, home office setup and remote working allowances, an annual learning allowance, weekly team lunches, generous parental leave policy, and private healthcare. We encourage diversity and inclusivity in our workforce.
At CarbonChain, we are tackling the most pressing problem of our generation by focusing on climate change through innovative technology. We are a series A startup, ambitious and scrappy, dedicated to making a significant impact on the global economy by decarbonizing it. Our software automates the carbon footprinting of supply chains, which is used by banks, traders, and manufacturers to manage the complexity of international supply networks, identify the most carbon-intensive parts, and find lower-carbon alternatives.
As a Customer Success Manager at CarbonChain, you will be responsible for being a customer champion, unlocking the full potential of our product to drive value for every user. You will engage with customers to solve their problems, work closely with our technologists, and bring market insights back to help shape our product roadmap. Your role will involve defining customer success plans, growing accounts, winning executive sponsors, and proactively addressing customer challenges to avoid churn.
Requirements for this position include the right to work in the USA, at least 5 years of experience in management consulting, customer success, account management, or operations/strategy at a fast-growing startup. Experience in commodities, manufacturing, or sustainability is preferred. You should be comfortable working from our Union Square office three days a week and have the ability to work with diverse teams in a fast-paced environment.
Benefits of working at CarbonChain include 28 days of annual leave plus federal holidays, a home office setup allowance of $500, a $2,000 annual learning allowance, a $1,000 remote working allowance, weekly team lunches, a generous parental leave policy, and private healthcare. We value diversity and inclusion and encourage candidates with diverse backgrounds to apply.
