Head of Business & People Operations

Runway East. Redefining Office Spaces

At Runway East, we're on a mission to eliminate boring offices. Since 2014, we've created unique, flexible office spaces in London, Bristol, Bath, Birmingham and Brighton for teams of 1-100, featuring everything from dogs on demand to our famous Friday drinks trolley. We offer great benefits, including private healthcare and team trips abroad, and we're a proud B Corp, committed to positive impact on the planet and people. With a strong brand and passionate customer base, we're ready to seize the opportunities presented by the evolving demand for flexible working.

Elevator Pitch: The Job

As Head of Business & People Operations, you'll own the operating rhythm that keeps a fast-growing company on track - company goals, planning and reporting - and take on the cross-departmental projects that would otherwise land on our leadership team's desk. 

This is a senior generalist role. People and culture are a big part of it - recruitment, onboarding, how we work together - but so is the wider machinery: company-wide systems, processes and the projects that don't have a natural home in any one department. 

If you thrive on high ownership and impact (with full-time or part time flexibility), this is an opportunity to shape how a profitable, people-first company operates day to day.

Requirements

Who You Are:

• You've been the senior person in the room before - probably at an early-stage startup, wearing five hats and making the calls yourself
• You're comfortable with ambiguity and happy figuring things out when there’s no existing playbook
• You take things end to end and land them without much oversight
• You’re happy to be hands-on - equally at home setting high-level strategy as you are getting into the day-to-day admin, systems, or recruitment detail
• You'd rather fix a broken process than just run it as it is
• You bring high EQ and low ego - you're a trusted team anchor who reads a room well and knows when something needs escalating
• You think commercially about the impact of people and operations decisions
• You follow through without being chased

What you'll be doing?:

• Drive our company rhythm: Lead monthly business reviews, quarterly goal tracking, and the annual planning cycle in close partnership with leadership.
• Own talent & onboarding: Run recruitment and onboarding end-to-end, shaping how Runway East shows up to talent and ensuring an exceptional experience.
• Anchor our culture & comms: Run the drumbeat of internal comms (All Hands, Weekly Updates) and lead our social committee, and team connection moments.
• Tackle cross-functional projects: Take on complex initiatives that lack a natural owner and see them through from problem definition to done.
• Optimise systems & operations: Keep our internal tools, workflows, policies, perks, and internal documentation sharp, current, and genuinely useful across the business.

Benefits

Our Benefits

We believe in taking care of our team members and offer a range of benefits to support your well-being and professional development. As a valued member of our team, you will enjoy:

• Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 and extra time over Christmas 🎄.
• Wellbeing: private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
• Growth: professional development budget, learning resources 📚, and clear progression pathways.
• Community: two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
• The Usual Suspects: paid sick days, compassionate leave, enhanced parental leave, and life insurance 👍.

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know - we’re here to help.