Regional Operations Manager (ROM)

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Regional Operations Manager

Working Hours - Monday - Friday, 09:00 - 17:30

This role will be covering our South Central region

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Regional Operations Manger, looking to join at an exciting time of growth and be part of an organisation that makes a difference?

If so, please take a look into the details below and click apply!

About you:

Proven track record in operational repairs management across a large property portfolio, preferably within social housing, supported housing or a charitable setting. Experience of leading, developing and performance managing Direct Labour Organisation (DLO) teams to deliver high-quality responsive repairs, void works and property maintenance services. Strong commercial awareness, with the ability to manage budgets, control contractor spend and ensure the most effective use of in-house resources. Experience of overseeing contractor relationships, particularly for specialist works, ensuring quality, value for money and compliance with agreed service standards. Knowledge of property compliance, health and safety requirements and the Housing Health and Safety Rating System (HHSRS). Excellent communication, problem-solving and decision-making skills, with the confidence to lead operational teams and work collaboratively with internal and external stakeholders.

What you’ll be doing:

Lead the day-to-day management of responsive repairs, void works and property maintenance across the designated region, ensuring services are delivered efficiently, safely and to a consistently high standard.

Manage and optimise the use of the Direct Labour Organisation (DLO), ensuring field teams are well planned, productive and focused on completing the right work at the right time.

Use contractors strategically to support the DLO, with a clear focus on specialist works, peak demand, compliance requirements and activities where external expertise provides best value.

Monitor repairs performance, productivity, quality, customer satisfaction and cost control, using data to identify service improvements and drive accountability.

Line manage field teams, setting clear expectations around performance, health and safety, customer service, workmanship and compliance with policies and procedures.

Work closely with colleagues across property services to support effective asset management, void turnaround, planned maintenance and property compliance.

Review customer feedback, complaints and operational trends, implementing practical improvements that improve service delivery and resident experience.

Present clear reports to the Senior Leadership Team on key operational metrics including repairs performance, voids, DLO productivity, contractor usage, property standards and customer satisfaction.

What you’ll receive:

Salary, £45,000 - £48,000 Per Annum Simplyhealth Package Company Vehicle 25 days of annual leave Blue Light Card

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

Benefits

Eye Care Vouchers Cycle to Work Scheme Flu Vaccination Voucher Blue Light Card Employee Referral Scheme Paid Volunteer Days Workplace Pension Simply Health Package Company Vehicle