Affil Spprt Ctr - Support Spec

Opportunity Type: Regular Summary: JOB SUMMARY Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement. Key Responsibilities: ESSENTIAL DUTIES 1) Handles advanced or escalated customer service requests and complaints. 2) Assists with quality monitoring and process documentation. 3) Supports new staff training and onboarding. 4) Compiles and reviews service and performance reports. 5) Coordinates with IT and operations for system/process issues. 6) Maintains and updates customer account and order information. 7) Provides input on workflow improvements. 8) Ensures compliance with regulatory and organizational procedures. MINIMUM REQUIREMENTS Typically requires high school diploma or equivalent; first level university degree (e.g., associate's) or professional certificate. At least 7 years of related experience. PREFERRED REQUIREMENTS Associate’s degree or certificate in a related field. Experience in a customer support or call center. Familiarity with billing and order processing systems. Experience in process improvement. Hiring Range: The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the annual hiring range for this position is: - About Us: Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve. Equal Opportunity Employer Statement: As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect. Habitat for Humanity International is an E-Verify employer. E-Verify information (English/Spanish) Right to work (English/Spanish) If you didn't find your dream opportunity today, sign up below to learn about future openings! Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values. At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve. As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect. We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.