Membership Manager - London

At Work.Life, our mission is to make teams happier. That’s why we build intelligently designed, purposefully small workspaces where our people feel valued, supported, and inspired to perform at their best.

Over the past four years we’ve opened eight shiny, new locations, welcomed over 3000 members to our spaces, and grown our team to 40 great humans.

But the fun’s not over yet, and to keep our members’ happiness and engagement at the forefront of what we do, it’s important we find our own team’s best work-selves.

We do that by offering a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, Team Joy, quarterly socials, and more, so you can work happier.

Your role

This is a unique opportunity, as we are looking for a talented and passionate manager who are eager to take the reins and drive a business as if it were their own. Must be a people-person, fun-loving, organised, insanely efficient, and someone who doesn’t mind getting their hands dirty if necessary!

Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.

We trust our managers to run their spaces like their own business, which means driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you.

Your day to day

Sales & revenue

• Be responsible for driving income in your space to achieve your budgets. You’ll own membership enquiries that come to your space, as well as pro-active sales opportunities to increase interest.
• Build to 100% building occupancy by conducting great tours and effectively selling the space.
• Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
• Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
• Manage contracts and invoices relating to new and existing members.

Space operations

• Onboard new members effectively, getting them off to a great start.
• Manage the overheads in your space to achieve your budgets.
• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.
• Work directly with management on any issues to ensure the highest level of member experience and satisfaction. Go the extra mile!
• Update and complete membership records as appropriate to ensure information is accurate and current.

Create a collaborative community – internally & externally

• Build meaningful connections for our members through events, personal introductions, and networking.
• Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.
• Develop Work.Life’s presence with the wider local community: we want you to be an ambassador for what we do and what we believe in!
• Oversee events from weekly, space-wide events to unique events that you design and put on for your community.
• Update and complete membership records as appropriate to ensure information is accurate and current.

Be part of our growth strategy

• Help grow Work.Life through your entrepreneurial approach to running a great business.
• Be a key part of our mission to become the UK’s favourite coworking provider.

About you

• You’ll have sales experience; and a successful track record of prospecting, developing, and closing clients.
• You’ll have demonstrated customer service experience – proven ability to add value to your customers.
• You’ll understand business operations, and ideally have experience operating a business unit or department.
• You’ll have an entrepreneur spirit and be excited to run your own business.

We'd also love it if

• You have previous experience managing a small team.
• You can demonstrate successful project management experience.
• You are used to commercial responsibilities, having owned a P&L.

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

• A supporting & friendly team of hard-working people
• Amazing space in London where you'll be based from
• 25 days holiday per year excl. Bank Holidays (additional day per year in the business up to 30 days)
• £75/month towards your mental & physical wellbeing
• Team joy budget to be spent together with the team
• 2 x 45-minute coaching sessions per month through More Happi our coaching partner
• Optional therapy available via Self Space our mental health partner
• 4 paid charity days per year – we’ve teamed up with Matchable to make this more accessible
• Quarterly team socials
• Discounts with brilliant local businesses

The need to knows

• The start date for this role is April/May
• The interview process will be three stages: a phone interview and two face to face interviews with the final interview including a presentation.
• Ana Bernardo, Group Manager, will be the hiring manager for this role.