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Join the rapidly growing Runna, a subsidiary of Strava, as an Associate Team Lead for Technical Customer Support and drive the evolution of a world-class running training app.
Overview
Salary
£71500 - £75500
Location
Denver, US - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Runna, recently acquired by Strava, is a promising platform dedicated to inspiring and helping runners improve, offering world-class training, coaching, and community support through our top-notch app. Established as a global leader, Runna enjoyed a successful $6.5m funding round and Apple nomination for the iPhone app of the year. Our merger with Strava presents exciting expansion possibilities and further innovation.
Role Summary:
- Leading and supporting a Technical Support team
- Managing technical queries and maintaining exceptional customer service.
- Maintaining a balance of leadership and direct operational involvement.
- Office based in Denver with a flexible hybrid work arrangement.
Role Requirements:
- A background in customer-facing roles, particularly technical support.
- Experience in team leadership or mentorship.
- Strong communication skills and a detail-oriented approach.
- Familiarity with tools like Intercom, Slack, Notion, and Google Workspace. Experience in support workflows and ticketing systems beneficial.
Benefits:
- A competitive salary of $71,500 - $75,500 per year.
- Additional benefits including frequent holidays, mental health support, comprehensive health insurance, 401k plan, and an annual allowance for gear and gym membership.
Application Process Details:
- The selection procedure is designed to be simple with an intro chat, a take-home task, and some rounds of interviews.
- Accommodations will be made for all applicants to ensure a comfortable application process.
At Runna, now part of Strava, we are dedicated to becoming the leading global training platform for runners. We aim to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. Our rapid growth is fueled by recent achievements, including a $6.5M funding round and recognition as a finalist for the iPhone app of the year by Apple. With Strava's recent acquisition, we are poised for even greater expansion and innovation.
The Role: In your role as the Associate Team Lead for Technical Customer Support, you will lead a team within our Technical Support department. Your responsibilities will include managing and supporting the team, ensuring high performance and consistent service quality. You will handle complex technical queries and issues, maintaining high standards of customer support, and leading by example in a hands-on capacity. This role requires a balance of leadership and direct operational involvement, with a significant portion of your time spent in our Denver office under a flexible hybrid work arrangement.
Job Requirements: We are looking for someone with a strong background in customer-facing roles, preferably in technical support, with some experience in team management or mentorship. You should have excellent communication skills, a detail-oriented mindset, and the ability to manage multiple priorities effectively. Familiarity with tools like Intercom, Slack, Notion, and Google Workspace is beneficial, along with experience in support workflows and ticketing systems.
Benefits: We offer a competitive salary range of $71,500 - $75,500 per year, with additional benefits including equity participation, flexible working conditions, 25 days of holiday plus bank holidays, free subscriptions to Runna & Strava, a Headspace membership, annual allowances for gear and gym, comprehensive health insurance, and a 401K plan. We also provide support for mental wellness and fertility through modern health platforms and Carrot fertility support.
Application Details: Our interview process is designed to be straightforward and enjoyable, consisting of an introductory chat, a take-home task, and several rounds of interviews. We are committed to accommodating all applicants' needs throughout the process to ensure you can present your best self.
