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Join the fast-growing team at Runna, part of Strava, as a Technical Support specialist, shaping the future of global running training platforms.
Overview
Salary
£57000 - £61000
Location
Denver, CO - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary
Runna, now a proud part of Strava, is on a mission to become the top training platform for runners worldwide. Our innovative app offers world-class training, coaching, and a supportive community. Recent corporate developments, including Strava's acquisition and a successful funding round, point to our swift growth and the thrilling opportunities that lie ahead.
Role Summary
- Provide top-tier Technical Support, handling intricate queries and troubleshooting app-related issues to ensure customer satisfaction.
- Create positive customer relationships and guide users through technical solutions.
- Escalate advanced issues to the appropriate teams.
- Work a schedule that includes a weekend day.
Role requirements
- Previous experience in customer support or customer-facing roles.
- Excellent communication skills with the capability to juggle multiple tasks.
- A problem-solving mindset and the drive to enhance user experience.
- Knowledge of tools like Intercom, Jira, Slack, Notion, and Google Workspace will be beneficial. Basic coding skills are a plus, but not mandatory.
Application Process Details
- The application process consists of an introductory video call, a take-home task, and final interviews with team leads.
- We strive for an enjoyable interview process and are happy to accommodate all candidate needs.
At Runna, now part of Strava, we are dedicated to becoming the leading global training platform for runners. We offer an innovative app that provides world-class training, coaching, and community support. Our recent acquisition by Strava and a successful funding round highlight our rapid growth and the exciting opportunities ahead.
The Role: In the Technical Support team, you will address complex technical queries and troubleshoot app issues, ensuring customer satisfaction and fostering positive relationships. This role involves guiding users through solutions and escalating complex issues to the appropriate teams. You will work a schedule that includes a weekend day.
Job Requirements: - Experience in customer support or a similar customer-facing role. - Strong communication skills and the ability to manage multiple tasks. - Problem-solving skills and a proactive approach to improving user experience. - Familiarity with tools like Intercom, Jira, Slack, Notion, and Google Workspace. Basic coding knowledge is a plus but not required.
Benefits: - Competitive salary plus equity. - Flexible working arrangements, with three days a week in the office. - Comprehensive health insurance, 401K, and mental wellness support. - Additional perks include free subscriptions, Headspace membership, and funds for fitness-related expenses.
Application Details: Our interview process includes an introductory video call, a take-home task, and final interviews with team leads. We strive to make the interview process enjoyable and accommodate all candidates' needs.
