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Join Runna, now part of Strava, an exciting time to join with rapid growth following recent acquisition and become part of the pioneering global training platform for runners.
Overview
Salary
£57000 - £61000
Location
Denver, CO - Hybrid
Expires
Expires at anytime
Organisation summary
Runna, recently integrated into Strava, aims to excel as the leading global training platform for runners. We are committed to providing best-in-class apps offering coaches, training and community support to the runner community. This is a time of rapid growth and innovation for us following our current acquisition by Strava.
Role Summary
- Providing technical support, addressing complex queries and troubleshooting app issues.
- Ensure customer satisfaction and foster positive relationships.
- Work collaboratively with the Customer Experience team to improve service efficiency.
- You will be required to work a schedule that includes a weekend day to provide continuous support.
Role Requirements
- Demonstrate previous experience in customer-facing roles.
- Strong communication skills and organization.
- Possess a problem-solving mindset and familiarity with software tools like Intercom, Jira, and Slack.
- Basic coding knowledge is seen as a plus but is not mandatory.
Application Process Details
- Our selection process is designed to be simple and engaging, which includes an introductory chat, a take-home task, a technical interview, and a final interview.
- We are committed to catering to all applicants' needs throughout the application process.
At Runna, now part of Strava, we are dedicated to becoming the leading global training platform for runners. We aim to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. Following our recent acquisition by Strava, we are poised for rapid growth and innovation.
The Role: In the Technical Support team, you will address complex technical queries and troubleshoot app issues, ensuring customer satisfaction and fostering positive relationships. This role involves guiding users through solutions and collaborating closely with the Customer Experience team to streamline service efficiency. You will work a schedule that includes a weekend day to provide continuous support.
Job Requirements: Candidates should have experience in customer-facing roles, possess strong communication skills, and be organized with a keen eye for detail. A problem-solving mindset and familiarity with software tools like Intercom, Jira, and Slack are essential. Basic coding knowledge is beneficial but not mandatory.
Benefits: We offer a competitive salary, equity, and a comprehensive benefits package that includes flexible working arrangements, generous holiday allowance, free subscriptions, a Headspace membership, annual allowances for gear and gym, comprehensive health insurance, and fertility support.
Applications Details: Our interview process is designed to be straightforward and enjoyable, consisting of an introductory chat, a take-home task, a technical interview, and a final interview. We strive to accommodate all applicants' needs throughout the process.
