Licensing Applications Service Manager

About KammaKamma solves one of the messiest, riskiest parts of the UK housing market: property licensing. Regulations change constantly, fines are huge, and even senior public figures get caught out. We make compliance clear, accurate and effortless — turning a painful cost centre into a genuine commercial advantage.Our platform is fast, flexible, and built to launch new products quickly as regulations shift. Enforcement is rising, rent repayment orders are doubling, and demand from the industry is accelerating. We already partner with major brands like Foxtons, JLL, Knight Frank, Chestertons and more — and new integrations are opening powerful routes for distribution and scale.We automate the repetitive parts of compliance wherever we can and train the team on modern tooling, so people's time goes where judgement actually matters. You do not need to arrive an AI expert; curiosity and a willingness to learn are what count.The timing is exceptional: strong foundations, clear momentum, and scaling fast towards Series B. You'll join a curious, ambitious team that values ownership, clarity and pace — with equity that reflects the impact you'll have.The OpportunityIf you take pride in running an operation so smooth the customer barely has to think about it, this is a rare chance to own one end to end. Our licence application service takes on the hard, time-consuming job of getting properties licensed for letting agents and landlords, and it is growing fast. We are looking for a Licensing Applications Service Manager to own how that service is delivered: from the point an application is invoiced and ready to start, through to the licence being issued and uploaded into the Kamma Suite platform. You will lead a team of Licensing Applications Administrators, guarantee every submission is accurate and compliant, and keep making the service slicker as we scale it. You own the operation; our sales team drives its growth; together we turn a painful, risky task into something our customers trust us to handle completely.What You Will DoOwn the end-to-end delivery of every licence application, from invoiced and ready to start through to the licence being issued and uploaded into KammaSuite.Lead, coach and develop the Licensing Applications Administrators, running short daily and weekly check-ins to keep work moving and unblock the team.Guarantee accuracy and GDPR compliance through a rigorous audit process, so no submission ever puts a customer, or Kamma, at risk.Own the team’s weekly and monthly KPIs, making sure the targets are hit and stepping in early when they are not.Be the team’s expert on how licensing requirements differ from council to council, keeping the knowledge base current as the rules change.Handle the complex, high-risk and escalated cases yourself, liaising directly with council officers to resolve unusual applications.Keep making the service slicker: spot efficiencies, tighten integration with our software, and shape new features, working closely with the Licensing Product Manager.Process a defined, capped share of live applications, so you stay close to the work, while audit, KPIs and team leadership always come first (this hands-on share reduces as the service scales) What You Bring.Essential:At least 3-4 years managing or leading a team in an operations, compliance or high-volume administrative function, with a track record of hitting service and quality targets.Exceptional attention to detail and a rigorous approach to accuracy and quality control.Strong working knowledge of (or a demonstrated ability to quickly learn) property licensing and local authority application processes.Strong relationship skills and the emotional intelligence to work well with colleagues, customers and council officers, and to hold clear boundaries when the operation needs protecting.Experience designing or improving processes and workflows.Strong written and verbal communication skills.Comfortable working independently and managing multiple priorities across a team.Comfortable with ambiguity and shifting priorities: we are scaling, and the role will grow as the service does.Desirable but not essential:Experience within property licensing, lettings, property management, or housing compliance.Experience working with UK local authorities, in particular web portals and public-facing interfaces.Familiarity with tools such as Google Workspace.Experience running audits or quality assurance processes.Experience partnering with product teams to shape process or tooling improvements. Why Kamma This is a chance to build and shape a growing team at a business that’s redefining how the property industry handles compliance. You’ll have real ownership over how the applications team operates, direct input into the tools and processes that shape our service, and the opportunity to work closely with product and leadership as we scale. If you take pride in getting the details right, enjoy developing people, and want to make a tangible difference to how thousands of landlords and letting agents stay compliant, we’d love to hear from you.Benefits25 days holiday, which increases with tenure + we usually close for the Christmas period2 charity days per year20 days of Work from AnywherePension scheme, health insurance, cycle-to-work scheme, share options, book allowance, home office budget, curiosity budget and more.