Data & CRM Officer

About the Role Reporting to the Database Manager , you'll be a key member of our Data & CRM team, taking ownership of the day-to-day management of our Salesforce CRM platform. You'll ensure data is accurate, compliant, accessible, and ready to support fundraising activities across the organisation This is a role with genuine variety. One day you might be importing and cleansing large datasets, creating supporter selections or building insightful reports. The next, you'll be helping colleagues get the most from Salesforce, improving a process through automation, or contributing to a CRM development project. And when a DEC appeal launches, you'll be at the heart of the action, helping manage a significant surge in donations and ensuring vital supporter data flows accurately and efficiently at pace. About you We are looking for an exceptional Data & CRM Officer who combines technical expertise with curiosity, initiative and a commitment to quality. You will bring hands-on experience of CRM or database administration, with confidence in managing data imports, maintaining data quality, supporting users and producing reliable reports and insights. Comfortable working independently, you are proactive in identifying issues, improving processes and finding smarter ways of working Ideal candidates are likely to have experience with Salesforce, charity-sector databases, data integration tools or reporting platforms such as Power BI, although we welcome applications from talented data professionals whose skills are transferable and who are keen to learn and develop within the role. This is an excellent opportunity for an experienced data professional looking to develop their career within a respected humanitarian organisation. What We Offer • Flexible working hours (outside of appeal periods) • Hybrid working model (some mandatory office days during appeals) • 25 days annual leave, increasing with service • Healthcare Cash Plan (value ~£1,660/year) • Pension contribution (3%, rising to 8% post-probation) • Wellbeing and mental health support • Access to Wellhub, discounts, and ticket schemes • Season ticket and hardship loans (post-probation) • Cycle to Work and Car schemes (salary sacrifice) How to apply If you have the skills and commitment for this role, please apply with your anonymised CV & cover letter [i.e. please state your initials only, not your full name] to [email removed - click apply for more details] by Sunday 25 October 2026.