GENERAL MANAGER - CLAPTON

This role is a hands on position, that requires an on-site presence 5 days per week, including regular Front of House desk shifts. BLOK General Managers are fully accountable for the day to day performance, standards, and experience of their site. Applicants must be able to demonstrate 2+ years’ experience leading the operation of a physical site within a customer facing environment.

This role is critical in ensuring our busiest site operates at the highest standard, with a strong focus on customer experience, team engagement, and operational excellence. The General Manager plays a vital role in bringing BLOK’s brand, values, and ethos to life on the ground, creating an inclusive space where customers feel welcomed, and where engaged team members are supported to perform at the highest standard.

This is a high ownership role suited to someone who thrives on accountability, enjoys being close to the detail, and takes pride in running a healthy, well performing site. BLOK General Managers are expected to take full responsibility for their site performance, proactively resolving issues and driving improvements independently.

Please find the full job description attached below - if this sounds like you, please apply here. This is a vital role, so expect a 3 stage interview process for those selected.

We aim to respond to all applicants, but due to high volumes of applications this may not always be possible. If you are not contacted after submitting your application, your details will be stored on file for future opportunities.

BLOK is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and welcome applications from candidates of all backgrounds.