Community and Events Administrator

Community and Events Administrator Application Deadline: 9 October 2026 Department: Fundraising Employment Type: Permanent - Full Time Location: The Grange Compensation: £24,479 - £27,000 / year Description Job title: Community and Events Administrator Responsible to: National Community Events Manager Based: Hybrid - The Grange Contract: Permanent, Full Time The role provides administration for Community Fundraising and Events and offers the best possible service to supporters raising funds and assists the Community Fundraising Team nationwide. Key Responsibilities Ensure that all enquiries regarding Community Fundraising and Events are handled in a timely, sensitive, and professional manner at all times, delegating further actions where required to the appropriate member of staff.  Work with the Finance Team to ensure any donations made directly to our bank are correctly allocated. Ensure that all donations are acknowledged promptly and appropriately, working with the Communications team to ensure consistent messaging in our responses. Monitor and manage emails coming into Community Fundraising and Events inboxes. Ensure literature requests are dealt with in a timely manner with the support of an admin volunteer. Admin for event participants Support role for Community Fundraising initiatives such as Grange based events and appeals Maintain an accurate filing system to enable Hearing Dogs accounts to be audited correctly and donor queries to be answered. Assist with the accurate maintenance of the Community Fundraising & Events section of the charity's CRM system. Coordination of various fundraising initiatives, managing the production and distribution of fundraising collateral and materials and aiding the delivery of Community Fundraising activity for example Paws Appeal. This includes the management of volunteers to dispense literature and other relevant resource.  Creation and maintenance of webpages and ticket pages for event sales Undertake research to advance Community Fundraising opportunities across the country. Manage resources and equipment, ensuring that levels are monitored and reordered where required. Skills, Knowledge and Expertise Skills and Abilities  A pro-active and positive approach to work Strong organisational and administration skills Excellent interpersonal skills A willingness to be flexible in prioritising your day-to-day workload Proficient across a range of platforms, especially Dynamics 365, Excel, and Word Attention to detail and accuracy in your work. Attitudes & Values  A commitment to understanding the needs of Deaf People  Understanding of animal welfare A commitment to adhere to and champion the charity’s values and culture Show a commitment to be kind to others, treat people and animals with respect and be professional A commitment to equal opportunities Willing to work in evenings and weekends, occasionally as required Please click below to apply - applications close on 9th October 2026 Benefits Employee Assistance Programme Death in Service Payment Annual leave enhancements recognising long service  Day off for your birthday  Defined contribution group personal pension plan  Enhanced sick pay  Enhanced maternity, paternity and adoption pay  Eye care  Hearing tests  Learning and Development opportunities  Discounts on merchandise at Hearing Dog gift shops  Pet Dog Policy