Customer Success Lead

Remote + London office when you feel like it. (Paddington Works)

• Do you want to work for an ambitious social start-up?
• Do you want to grow with a company with international expansion plans? 
• Do you want to sell something that has a genuine impact on people’s lives?

Well, you’re in luck! We have an exciting opportunity to play a pivotal roleas a Customer Success Lead at Circl!

You’ll be a key early hire at apre-seed startupco-founded by Charlie Stainforth (Future Frontiers & Elevate Education) and Adrian Blair (CEO Dext & Ex Google, Spotify & Just Eat). Not only that, but you’ll help to build the next generation of diverse leaders.

What do we do?

At Circl, we believe in a world where anyone can learn to lead, regardless of their background. We believe in a new kind of leadership– one that has empathy, inclusion andempowermentat its core.

The Circl Leadership Development Programme is the first of its kind. We train professionals at top businesses alongside Future Leaders from under-represented backgrounds in 'the coach approach' to leadership. 

Each professional is matched 1 to 1 with a Future Leader and they practise/apply the skills they learn by coaching each other on their real-life challenges and goals. Everyone's an equal on the programme and all participants receive an Association for Coaching certification at the end. 

It’s a uniquely effective way to help businesses build a coaching culture,while giving talented young people the skills they need to succeed and achieve their goals.

We’ve already done some amazing work with lots of young people and businesses includingFacebook, Uber, eBay, O2, Etsy, BritishLand, Allen&Overy, Google, Hello Fresh, Innocent, Landsec, PepsiCo, Trustpilot and many more.

Click HEREto go to our website to get a flavour of what we do and read some case studies. 

What will you do?

As a key early recruit, we’re looking for someone who understands why our commercial approach is so important to our social impact and who has the potential to grow themselves and Circl. You’ll be reporting directly into our Head of Growth, Meenal, and working with her to build out the business sales team. 

These are some ideas of what you’ll be getting stuck into, however, we’d love to hire someone who can help us decide what the priorities should be and think of things we haven’t even considered yet!

• Account management;
• Cultivating new and existing business client relationships
• Networking within organisations and their senior management
• Build strong partnerships with clients to come up with a strategy for a multi-cohort approach for their business
• Your key KPI will be centred on driving existing account revenue growth

• New business;
• Source new client leads from your own network into the business
• You will be expected to bring in a minimum amount of revenue from your personal and professional network

• Account growth strategy;
• Lead on the build out of our strategy and playbook for upsell and renewals which can be scaled across teams
• Build and lead on a systemised approach to an “interview series” with key decision makers across clients
• Coordinate with Growth and Delivery teams to ensure a partnership approach to programme rollout and account growth
• Lead training across Circl on how to consistently deliver year-on-year account growth
• Anticipate marketplace and client changes to identify new opportunities
• Your success will be measured by changes in average account contract value

• Growing Circl’s brand;
• Increasing awareness of our work and finding new approaches and prospects in developing our client partners
• Attend and speak at events and conferences to promote Circl’s work and increase brand awareness

Your Experience:

• A successful track record in account management. You have experience selling to senior business leaders (e.g. C-Suite & Director Level) and growing accounts to 6-digit revenue. You’ll be joining as a key team member so at least 2-5 years experience is required. Experience selling training programmes might be an advantage but is by no means a requirement.

• Using Salesforceto manage a pipeline and pull KPI Reports. This might be an advantage but is by no means a requirement.

• Communicating with different stakeholders and building brilliant trusting relationships at all levels in a business, while simultaneously conducting on-going prospecting.

• Strong understanding of the sales processand ability to track and manage all stages, collaborating with other internal teams as needed. Proven track record of closing contracts.

• Working with our Marketing Team to source and generate leads.

• Developing processes and systemsas the sales team scales. We’re in the process of improving our CRM (Salesforce) and improving our playbook.

You are: 

• Connected with social impact: just like the rest of the team you are genuinely engaged in our mission. You want to work for a company with purpose and you want to make the world a better place. 

• Tenacious: you will follow up relentlessly ensuring you make the most of every opportunity to support more underrepresented young people. You should have a great track record of getting deals across the line under your own steam. 

• Commercial: you enjoy discovering and developing opportunities, being held accountable with KPIs, building existing client relationships; picking up new leads; and finding your way to decision makers in companies through your own initiative.

• A team-player: you are great at getting your stuff done, but you’re also a supportive and caring team-member who genuinely wants to help others.
• We’re a small team so there will be lots of opportunities to get stuck into other areas of the business too 😊

Why Join Us?

• Make a difference– Our programme helps young people from underrepresented backgrounds develop their interpersonal and leadership skills while also helping professionals get better at their jobs. We’ve already seen the social impact this can have on a small scale and need help taking it global. 

• FREEEEDOM! –There’s scope to do a lot with this role. You have the freedom to come up with awesome ideas and run with them.  

• Flexibility– We don’t believe in rigid working times or places. You have the freedom to work in a way that works best for you. We’ve just moved to a co-working space with a private office in Paddington, but it’s up to you as to how much you come in.

• Ambitious growth– We want to build a world where everyone can learn to lead. We have huge plans for international growth and you’ll be an important early hire with opportunities to go full time as we grow. 

• Our people– We’re a close-knit, inclusive team who are really passionate about what we do. We want to make the world a better place and have fun while we do it!

Application deadline: Sunday 6th March

Interviews: w/c Monday 7th March

Potential Start Date: April / May

We want to create an environment where everyone, from any background, can do their best work. We believe having a diverse team is the right thing and we support diversity in all forms, including socio-economic background, gender, race, disability, age, religion, sexual orientation, and life experience so we welcome and encourage job applications from people of all backgrounds.

If you have any questions about the role before applying, please get in touch with [email removed - click apply for more details]

Appointment subject to references and DBS check. 

What are you waiting for… APPLY NOW!