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Join Patagonia, a socially responsible outdoor apparel company, to contribute towards environmental conservation while providing exceptional customer service.
Overview
Salary
No salary declared 😔
Location
Amsterdam, Netherlands - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Patagonia, an outdoor clothing brand established in 1973, is a committed ally of environmental responsibility and high-quality products. As a registered B Corporation and a founding member of the 1% for the Planet initiative, we've donated over $145M to global environmental groups.
Role Summary:
- Assist customers by handling inquiries and processing orders, returns, and exchanges
- Track shipments and provide accurate information about our products and services
- Work both independently and as part of a team
Role Requirements:
- Fluency in both German and English
- Additional European languages are beneficial
- Excellent communication skills, independent work capability, and a strong interest in environmental conservation
Application Process Details:
- This full-time temporary position offers a hybrid work model from our Amsterdam base
- Submitting a CV and cover letter in English is necessary
- We encourage applications from underrepresented groups including BPOC
- We provide equal employment opportunities to all applicants
Patagonia is an outdoor apparel company founded in 1973, known for its commitment to product quality and environmental activism. As a registered B Corporation and founding member of 1% for the Planet, we have contributed over $145 million in grants and in-kind donations to support environmental groups globally.
The role: As a Customer Service Representative, you will be the face of Patagonia Europe, providing top-notch service to our customers. Your responsibilities include handling customer inquiries via phone and email, assisting with orders, tracking shipments, processing returns and repairs, and managing exchanges. You will also provide accurate information about our products and services, maintain customer satisfaction, and contribute to team initiatives and training.
Job requirements: We are looking for candidates with a fluent command of German and English, and additional European languages are a plus. You should have excellent communication skills, be able to work independently and as part of a team, and have a strong interest in environmental conservation.
Benefits: This position is a temporary full-time role based in Amsterdam with a hybrid work model allowing up to three days of remote work per week. We strive to provide an unbiased and inclusive hiring process and offer equal employment opportunities to all applicants.
Other: We encourage applications from Black and People of Colour (BPOC) and other underrepresented groups. Please ensure your CV and cover letter are in English.
