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Join Oddbox's Customer Happiness Team and contribute to a fairer food system and the fight against waste.
Overview
Salary
£30000 - £35000
Location
London, UK - Hybrid
Expires
Expires at anytime
Oddbox is a sustainable challenger brand working to reduce global food waste by delivering rescued fruit, veg and more directly to customers. We support growers and promote a system that values taste over aesthetics. We're seeking an engaging communicator to join our Customer Happiness Team. Your role will involve reconnecting with potential return customers through relationship-led, values-driven outreach.
Role Summary:
- Engage in personalised conversations with potential return customers
- Build long-term relationships rather than push for immediate sales
- Work independently and efficiently in a fast-paced environment
Role Requirements:
- Excellent phone manner and conversational ability
- Strong customer-service mindset and listening skills
- Attention to detail and accurate record keeping
- Retail and/or customer service experience
Application Process Details: Not mentioned in the job description.
About Oddbox As much as 2.5 billion tonnes of food are wasted globally every year - which plays a big part in the climate crisis. We're on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we're working towards a fairer food system - one where growers are supported and paid fairly, where produce doesn't have to look 'perfect' and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic - just delicious food that fights waste with every box.
The Role We're looking for a thoughtful and engaging communicator to join our Customer Happiness Team and help customers rediscover Oddbox. This role is about reconnecting with customers who've shown interest in returning to Oddbox but haven't quite taken the final step. Through personalised, tailored conversations, you'll help to bring them back on board - not just for one box, but for the long term. This isn't hard-sell telesales. It's relationship-led, values-driven outreach with purpose.
Job Requirements Required Skills: Excellent phone manner and natural conversational ability, strong listening skills and ability to build rapport quickly, customer-service mindset (relationship-first, not pushy sales), attention to detail and accurate record keeping, organised and efficient working style, comfortable working independently. Required Experience: Retail and/or customer service experience, experience handling customer conversations by phone, comfortable working to performance targets.
Benefits An exciting opportunity to be part of a sustainable challenger brand at a time where we are scaling rapidly, helping reduce food waste one carrot at a time. 33 days holiday per year (incl. Bank Holidays), 4 'Not-Sick' Days per Year, Access to Health Cash Plan, Cycle to Work Scheme, Learning & Development Budget, 2 days Volunteering Allowance per year, Discount on Oddbox fruit and veg, Employee perks via Perkbox & Charlie HR, Flexible Working Hours.
