Community Lead & Sales

COMMUNITY LEAD AND SALES 

Plus X creates innovation communities across the UK for the pioneers of tomorrow. We offer everything start-ups, scale-ups and corporates need to enable and accelerate innovation in their business. By designing and developing innovation hubs, we create communities with collaboration in mind. By delivering expert-led, holistic programmes, we help create long-lasting organisational growth and change. We are looking to attract people to join Plus X from a wide variety backgrounds who can add their unique experience and perspective and help us deliver on our ambitious goals.   

Job summary  

We are seeking a personable, organised and resourceful individual with an interest in sales and a passion for helping people, who can work well both independently and within a large team, in a fast paced and community lead environment.  

You will be the point of contact for all potential new members and existing members regarding their contracts and renewals. Confidence with meeting people and public speaking ideal, as you will be touring individuals and groups around the building.  

Key aspects of the role are managing the sales pipeline, following up on leads, tours and sales negotiating, invoicing and developing a clear understanding of current members and their memberships. 

Location: Brighton  

Hours: Monday – Friday 9 - 5.30pm (Standard office hours with occasional but expected event  

attendance, with the option to be flexible as appropriate) 

Responsibilities and Duties 

• Maintaining all the sales pipeline for the building and keeping the leads up to date – following up on appropriate sales opportunities  
• Delivering consistent and engaging location tours to visitors and new potential members 
• Invoicing, billing, dealing with late payments and all queries for all current members ensuring this is done in a timely manner 
• Leading on negotiating membership deals with new members and renewing members 
• Managing new members and companies moving into the space, member onboarding, and inventories of studios  
• Generating monthly sales reports on online system and Excel to be presented to team and management to track sales.  
• Setting up members on Office RND (internal room booking system) and answering queries to ensure excellent experience for all and to increase profits for the building 
• Audit Office RND – our online management system 
• Organise VIP tours – for potential clients/future business 
• Introducing new members and helping community integration – having a thorough understanding of our members and their offerings to support networking and further sales opportunities. 

• Key stakeholders – members- new and current, visitors, members of public, VIPs 
• Line manager report to Location Manager 

Qualifications and Skills 

• Our ideal candidate will be personable and enthusiastic, with attention to detail and ability to retain vital information from sales tours 
• Strong organisational skills in order to maintain sales pipelines, to support with high % conversion rate 
• Confident and good understanding of Excel 
• Exceptional customer service skills and some level of understanding of sales negotiation  
• Confident with correspondence - You will be required to respond to emails and sales enquiries as well as helping deliver exceptional member experience.   
• Adaptive and self-motivated – Quick to learn, with an attention to detail, ability to multi-task and able to keep task orientated.  
• Passionate about sustainability, curious about innovation and Plus X.  
• Preferable but not required – experience with Kisi, Office RND, hospitality/events   

We value great behaviours, just as much as qualifications and skills. We recognise talent is everywhere however opportunities are not. Therefore, if you are excited about working for us and can do most of what we are looking for, go ahead and apply! Even if you can’t tick 100% of the list!    

Benefits 

Plus X is proud to offer the following perks to its team: 

• Company laptop – option of Mac or Windows XP. 
• Flexible work with core hours of 10-4. 
• 25 days holiday (plus bank holidays). 
• 2 x volunteering days per year. 
• Hayes office has access to free gym. Brighton office - twice a week yoga class  
• All staff have opportunity to be trained and accredited mental health first aiders. 
• Pension scheme up to 8% contribution in total 
• Focus on learning and development, growing company with growing opportunities. 
• Focus on collaboration, team success and non-hierarchical culture. 
• Regular all company communication meetings – fortnightly and quarterly. 
• Seasonal socials including team building, summer family day and winter party and sports socials.  
• Quarterly all team surveys to check in on teams' happiness and job satisfaction. 

Plus X knows inclusive and diverse teams are strong teams. We support and encourages diversity to unlock potential and drive further innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require any assistance during the application or interview process, please contact our Inclusion and Diversity Lead: [email removed - click apply for more details]  01273 056128