Coach Community Manager

We're looking for someone special - our very first Coach Community Manager! 

Chatterbox is on a mission to shake things up by connecting the world's most talented, yet marginalised, people with opportunities in the online economy. Our award-winning language learning platform provides an innovative blending learning experience, combining AI-enabled adaptive self-study with Language Coach-led, real world, conversation-based practice activities.

To ensure we're providing our Coaches with the experience they deserve as we rapidly grow, we're looking for our first Coach Community Manager. The individual we're looking for doesn't only just understand how to effectively craft, develop and shape an online community from the ground up, but thrives in thinking outside of the box, creating delightful yet meaningful opportunities for connection and development in a digital landscape that is constantly changing.

You will be responsible for setting and executing on the Coach engagement strategy across the entirety of our Coach journey, identifying value-add touchpoints from the very moment a candidate enters our recruitment pipeline. You will design interactions and experiences around these, crafting digital content and events, to nurture, support, and help develop our Coaches throughout the duration of their time with us. You will also help establish more systematic and sustainable ways of gathering Coach feedback to ensure that the voices of our Coaches, and their experiences with Chatterbox, resonate even more clearly and loudly throughout our organisation.

 Chatterbox connects marginalised people with tech jobs

We build technology that connects talented yet overlooked workers with opportunities in tech.

Our multi-award winning SaaS platform already empowers overlooked talent in need of work, from refugees to returnee mothers, to teach their native languages online at top corporates like BNP Paribas and Unilever. 

Our company has sparked interest from the likes of Bloomberg and the BBC, and backing from top investors in Europe and Silicon Valley. This is a rare opportunity to work in a high-growth, VC-backed startup with a global social impact.

Role responsibilities

• Manage our Language Coach recruitment pipelines, taking ownership of the success of the process, all of the way from marketing for our open Coaching opportunities through to new Coach onboarding
• Design campaigns, interactions, and events, as well as the related digital content, needed to nurture candidates in our talent pool and actively engage our wider Coach community and provide a value-add experience
• Identify new opportunities for surfacing the experience of Coaches to the business, and implementing / maintaining these channels
• Ensure Coach-facing communication and related digital content adheres to Chatterbox brand guidelines
• Identify opportunities within Coach-facing communication to improve, reinforce and consolidate the Chatterbox brand
• Provide direct support to all of our Coaches from the very moment that they submit their applications, and manage our Coach support channels
• Support Coach professional development and maintain service quality through continuous Coach performance management and identifying increasingly effective methods of doing this

What we're looking for*

*if after reading through the following description you don't feel like this is an exact fit with your skills and experience, but you're passionate about helping affect social change and making a real difference, apply anyway! You may be the exact person we're looking for, we just didn't know it at the time we were writing this specific job description in the way that we have!

• You have previously effectively managed and developed an online community, at scale.
• You have a track record of managing projects effectively, on time and within budget, from the design to implementation phase.
• You have an eye for design and detail having previously designed and implemented a communication strategy, creating digital content as needed that follow brand guidelines.
• You have previously worked in a role that has involved some level of academic management, and are able to identify what contributes to an effective teacher-led learning experience and use this to identify and support opportunities for professional development.
• You have an eye for design and detail having previously designed and implemented a communication strategy, creating digital content as needed that follow brand guidelines.
• You are highly data literate, using a wide range of platforms and tools, and as a matter of course use this information in any decisions that you make.
• You understand the power of words; you have extraordinarily good communication skills and flawless written English - not just in your day-to-day work, but being fully remote means we need to excel in this.
• You work well in a fast-paced environment and can juggle multiple projects at the same time while meeting deadlines.
• You have a demonstrated ownership mentality and entrepreneurial spirit.
• You have the ability to handle the uncertainty, complexity, and rapid change inherent in early stage companies.
• You are passionate about having a positive social impact in the world.

Desirable, but not essential

• You have experience in designing, delivering and / or managing online events.
• Previous experience working in B2B and / or edtech companies would be a plus.
• You work agile, understand Lean principles, and are driven to make an impact fast.

How to apply:

Submit the short application form here. We feed back on every application.

What we offer:

Other than a competitive salary, we're proud to support our team members with:

• TOP ADVISORS & MENTORS - We're supported by some of the best early stage partners in the world, including startup studios All Turtles, Founders Factory, and GMG Ventures. They will become a part of your team too.

• REMOTE WORK - The Chatterbox founders first started working together between the sandy beaches of Lisbon and the cityscapes of London. Today, we’re a global and remote-first company with an office in both tech hubs. You can choose to work from either of our offices in Lisbon or London, or 100% remotely from anywhere in the world - whatever suits you best, as long as you’re functional in GMT.

• SOCIAL EVENTS - We’ve always worked remotely so know a thing or two about how to build thriving working relationships and a close-knit company culture remotely, currently across 5 countries. For those who like in-person events, we have team retreats, co-working and socials in London/Lisbon, and a ‘Chatterbox House’ in each city to host members of our team overnight if they would like to visit.

• WORLD-CHANGING IMPACT - “The best minds of my generation are thinking about how to make people click ads. That sucks.” Joining us, you will be working on a social problem that genuinely matters; the global opportunity gap that causes talented people from marginalised backgrounds to become long-term unemployed. As an early stage startup, your work with us will have an even bigger impact on the future of our company and movement.

• PERKS & BENEFITS - Because you can't be superwoman or superman without the right cape and boots. We offer magical quarterly team retreats, an annual personal learning budget, and the opportunity to invest in your own success with EMI-qualifying share options in Chatterbox. Oh, and unlimited free language learning (naturally 😉).

Some important stuff we would like you to know:

We believe in fostering a diverse and inclusive workplace. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to help. Just let us know what you need on your application form or reply with your request to the email we send you after you have applied.

We’re also usually hiring several roles at once - if you recommend someone who lands any of our paid roles we can offer you a reward of £250 to thank you for adding another valuable member to our family. You can also sign up to hear about future roles on this career site.