Senior Service Designer

Caution Your Blast is looking for a talented Senior Service Designer to join us at an incredibly exciting time for the company. We’re passionate about creating innovative, user-led solutions that improve the lives of both users and the organisations who serve them and ensure that digital serves as a force for good.

Service design is at the heart of all of our work so that we continue to create exemplary end-to-end services able to deliver meaningful impact. The new Senior Service Designer will initially join our work with a central government department and play a pivotal role in shaping the relationship between citizen and state.

Salary

From £60k to £80k based on experience.

Your skills and experience 

We’re looking for skilled practitioners with experience working as part of a multi-disciplinary team, specifically someone who has:

• collaborated with teams to develop exceptional end-to-end products and services that are usable for everyone 
• developed low-fidelity concepts and high-fidelity designs that help teams create meaningful solutions for users 
• communicated design ideas using a variety of techniques, including, service models, user journeys, system maps and/or infographics
• supported user research activities to gather impactful insights and translated them into proposed next steps
• designed accessible services for people who have access needs and use assistive technology
• mentored or managed more junior designers to guide their skills development and design approach
• Introduced and advocated for design thinking in organisations less familiar with a user-centred approach

You as a person

CYB are passionate about making the most of digital. We want to work with people who share this passion and want to deliver exceptional user experiences. This means we’re looking for a:

• strategic thinker, who is continuously looking for ways to expand the impact of their work
• critical thinker, who is always looking for ways to improve processes, techniques and ways of working
• creative thinker, who is willing to try things out and learn from failure
• problem solver, who falls in love with problems, not their solutions
• self-starter who can build momentum and is happy taking the initiative
• clear communicators able to build trusting relationships and guide constructive conversations

Working at Caution Your Blast

At CYB you won’t be seen as just another employee - we truly care about the wellbeing of all of the people who work with us. We know that life outside work is just as important as your career and we continually strive to build a company that respects that. This means that we provide:

• flexible working opportunities
• holidays when you need and how much you need
• regular learning activities, and support and time to manage your own development
• paid parental leave beyond the statutory minimum
• a company pension scheme 
• your choice of Macbook
• quarterly profit sharing
• private health insurance and access to free, anonymous counselling and therapies
• the option of joining the company share scheme
• work-life balance that works for you – we understand people have lives, children, and other bad habits… we value a genuine balance in how we work together

Most importantly, we know that life can throw up the unexpected; we support our team members during the stressful, difficult times that you can’t plan for in the same way that we take the time to celebrate success together. 

How to apply

If you’re interested in the role, please send your CV, portfolio and a short email telling us why you’re interested in the position to [email removed - click apply for more details], our friendly Head of People and Delivery. However, we want our hiring approach to be as inclusive as possible, so if you have questions about the role or would like to discuss alternative ways to express your interest, then please do get in touch.  

We’ll get back to you within 2 days and may invite you for an informal chat with some of our team.