IT Business Relationship Lead

About the Trust We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Join Our Team: IT Business Relationship Lead. Join our IT team as an IT Business Relationship Lead. Working Hours & Travel This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required. Role Overview As the IT Business Relationship Lead, you will play a key role in building strong partnerships between IT and the wider organisation. Working closely with business stakeholders, you will help translate strategic objectives into effective technology solutions, ensuring IT services deliver real value and support organisational goals. Acting as a trusted advisor, you will identify opportunities for innovation and process improvement, helping teams harness technology, data and integration capabilities to achieve better business outcomes. From shaping new ideas through to implementation, you will bridge the gap between business needs and the art of the possible, driving transformation and continuous improvement across the organisation. Key Responsibilities Build and maintain strong relationships with business leaders and stakeholders, acting as a trusted link between IT and the wider organisation. Collaborate with teams to understand business priorities, challenges and technology requirements, ensuring IT initiatives align with organisational goals. Identify opportunities to improve business processes, efficiency and outcomes through technology, data and digital innovation. Manage and communicate the business demand pipeline, ensuring requests are prioritised, scheduled and progressed effectively. Monitor IT project delivery, performance and risks, providing regular updates to stakeholders and driving successful outcomes. Ensure high-quality IT service delivery by tracking KPIs, SLAs and continuous service improvement opportunities. Champion innovation by evaluating emerging technologies and supporting initiatives that deliver measurable business value and return on investment. Support the development of business cases, requirements and project proposals, taking ideas from concept through to project initiation. Promote best practice in business analysis, requirements gathering and documentation to improve organisational knowledge and decision-making. Work with project managers, partners and funding bodies to deliver technology projects and innovation initiatives on time and within budget. About You Experience Previous experience of working with business teams at various levels of seniority Experience of leading cross-functional teams through processes designed to determine business and functional requirements Wide experience / awareness of different technologies, IT processes and methodologies Awareness of data & reporting tools, security considerations, integration capabilities and automation / AI Practical experience of business process improvement, requirements gathering tools and techniques Knowledge of integration and cloud technologies Experience of working with both technical and non-technical teams Creating IT solution requests from scratch to fully formed requirements Skills & Attributes Excellent communication, documentation and presentation skills Excellent stakeholder management / relationship skills Strong analytical and problem-solving skills, with a strategic mindset High level expertise in business process improvement and workshop facilitation to bridge business and technical requirements Ability to conceive, visualise, explain, design and help articulate end-to-end solutions Sound understanding of best practice solutions architecture design principles, methodologies and governance (e.g. TOGAF or equivalent) Ability to manage conflicting priorities and meet deadlines In touch with general IT developments/trends and new technologies Proactive and self-motivated Contact & Application If you have any questions, feel free to reach out to us at [email removed - click apply for more details]. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer In addition to your annual base salary of £40,000. We also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.