Steward Supervisor - Seasonal

Join the Eden team for our spectacular Christmas lights programme as a Seasonal Steward Supervisor, helping to create a memorable, exciting and welcoming experience for every visitor. We’re looking for a well organised person, who enjoys being part of a large team, to supervise our onsite engagement team throughout the Christmas Programme. You’ll thrive in a fast-paced environment and help make every visit feel special. The role will support the Guest leadership team in the day to day running of the Steward and Facilitating team. As part of the Engagement team, you’ll help supervise activities and ensure they run smoothly, and visitors can enjoy them safely. You’ll receive steward training, and the role may include working in hot conditions and at height on our 30-metre lookout platform in the Rainforest Biome. As part of the Engagement team you’ll engage with audiences warmly and enthusiastically, helping to maintain an immersive festive atmosphere. You’ll bring a welcoming smile, adaptability, confident communication skills, the ability to connect with people of all ages and, above all, a great sense of fun. The Christmas Programme begins on 20 November. Training will be held the week before. Shifts will vary between 9.30am and 8.30pm, and weekend availability is essential.

Job title:   Seasonal Steward Supervisor   Job family:   Engagement, Entertainment, Education   Job ref :     Job family definition   R oles within the Engagement, Learning and Entertainment job family focus upon the Eden experience, providing interpretation activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.   Role purpose   To supervise and motivate the Eden Engagement T eam, ensuring that the team effectively delivers a consistent, world class experience for our visitors whilst ensuring a smooth visitor journey across all areas of the site. To encourage and ensure that the team are engaging with our visitors across site to communicate and champion the Eden story at all times . You will work alongside the Guest Engagement T eam Leader and report into the Guest Engagement Manager and Guest Services Manager to run an eff icient daily operation. Ensuring that we operate as one-team working together to deliver a consistent, world-class experience for all our visitors that inspires positive change.

Key accountabilities     Supervise the G uest E ngagement T eam and support their welfare, development and performance ensuring that they are a positive, motivated, confident team who feel set up to succeed and enjoy the diverse role they fulfil.      Reporting to the Guest Engagement Team Leader , you will also work closely with the Duty Managers and other Visitor Service Team Leaders and Supervisors to ensure that everybody supports each other seamlessly to create the best possible visitor experience is delivered; from arrival to departure. You will lead the delivery of the diverse daily operational aspects and ensure the team are engaging and welcoming to all our guests.   Variety is at the heart of the role and with the appropriate training and support you may be required to work alongside the Retail and Admissions, and Hospitality and Events teams, according to business needs .       To lead and supervise a team of Stewards and Facilitators and work in collaboration with the Guest Engagement Team Leader to ensure that day rota’s are correct , the day runs smoothly and all are communicated with . Strong leadership and motivational skills with a ‘ can do ’ attitude always adapting to the diverse skills and experience of the team. Ensure that all team members are trained and constantly updated on developments to the daily operation.     Confident understanding and positive attitude towards health and safety and the demands of the various roles of the team and their working conditions. To maintain relevant and update operational systems and procedures.   To always consider the wellbeing and safety of visitors and colleagues by working closely with the daily operational teams to prevent and solve visitors’ problems and actively championing service excellence and the Eden spirit.       To support the Guest Engagement Team, induction and training programs. To carry out administrative tasks such as scheduling, ensuring that the team delivery is within agreed payroll budgets.        

Demands of the role   Education & q ualifications   Operational experience of maintaining controls and systems within a multi-skilled environment. Qualified to A level or equivalent or relevant NVQ level 3 or 4 qualification or National Diploma/ C er tificate .   Knowledge & s kills   The ability to plan, manage, organise and report on both your own work and the work of other team members. Highly organi s ed , proactive and flexible , in approach to your work. ICT literate with a very good working knowledge of Microsoft Office applications .      

D ecision- making   Make day to day decisions to ensure that the daily operational delivery is seamless. This will require an adaptive and flexible approach. Reporting to your L ine Manager regularly , escalating any busin ess critical decisions to the Guest Engagement Team Manager.     Resourcefulness   Self-motivated with the ability to work on your own . Ability to adapt to and tackle challenges head on with a positive, can-do attitude.   Reactive problem solving is routine.  The ability to work with other teams to plan and schedule delivery on site in the most organis ed and streamlined way possible, often to extremely tight deadlines.      

People & asset management   Strong character, team player, completer-finisher and a ‘can do’ attitude. This role shares res ponsib ility for the supervision of a team of up to 45 members. Shared responsibility of tools and equipment and personnel data within the department. Shared responsibility of managing staffing levels to budgetary requirements .      

Communication & visitor experience   Provide a n outstanding level of supervision , support and feedback to the Guest Engagement Team by positively championing and promoting the Eden story and its operation with exemplary communication skills. Reporting effectively into the Guest Engagem ent Team Leader with updates on the team 's activities .     

Operational e nvironment   This role involves working in a variety of climatic environments across site as well as office time . You will need to be self-motivate d to manage the day to day whilst leading the team , although you will work alongside the Guest Engagement Team Leader, and have regular contact with the Guest Engagement and Guest Service managers .   In order to mee t operational site needs you will be required to work weekends and some evenings.