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Join Journee and transform traveler hesitations into bookings while being an integral part of our expanding team focused on conversion.
Overview
Salary
£0
Location
London
Expires
Organisation summary (max 150 words)
We're on a mission to make exploring new cultures easy and fun.
Role Summary
- Manage conversations with potential customers considering a Journee Proposal.
- Transform leads into bookings through engagement via WhatsApp, SMS, email, and occasional calls.
- Initiate outreach to leads who show high intent but haven’t engaged yet.
Role Requirements
- Expertise in handling conversations with patience and persuasion.
- Ability to manage and prioritize a queue of inquiries.
- Authority to adjust trip details for converting leads.
- Skilled in writing outreach messages and conducting tests for lead engagement.
Location London
Team Community
London based, full-time position
The role in a line You turn people considering a Journee Proposal into bookings. You own every conversation with someone who hasn't booked yet, and you start the ones that aren't happening today.
About Journee Journee is a surprise travel company. Our Explorers answer a few questions, we plan and book the whole trip, and they don't find out where they're going until they're at the airport. We're growing fast across the UK, US and Canada, with a 4.8/5 rating from 2,000+ reviews. More than 20,000 people request a Journee proposal every month. The vast majority say they love the sound of their match, but given it is a high trust, low frequency purchase, conversion to book is low. We know that people who message us with questions or changes are far more likely to book than people who don't, but only around 5% of people who get a proposal message us. That gap is part of the job. You own the conversation with the people who do get in touch, and you start the conversations that aren't happening today. This is a hands-on, individual contributor role. You'll reply to every message from someone who hasn't booked yet, and run tests to reach the ones who never message at all.
Why this role exists Until now, one small team split across London and India has looked after both the people deciding whether to book and the people already travelling. Those are two different jobs. Someone weighing up a trip needs patience and persuasion. Someone locked out of an apartment at 2am needs calm and speed. So we are splitting the two and building a team whose whole job is to solely focus on conversion. You would be one of the first two people focused solely on this, and between you, you’d own the leads pipeline completely (both reactive replies to people who message and test cadences for outreach).
What you'll own The leads conversation as a proper queue, shared with one colleague : every WhatsApp, SMS, email and the occasional call from someone still deciding, worked like a pipeline where every thread has an owner and a next step.
Any incoming lead message . Whether it's specific questions, requests for changes, hesitations or special add ons, you respond with the aim of solving the user’s problem and converting the lead into a booking. You’ll have authority to rematch a destination and change trip details (e.g. dates and budgets) if that helps get them over the line. The skill is knowing our catalogue well enough to do it fast and get it right.
The outreach programme. A sequence of tests where you'll contact leads who haven't contacted us but look high intent and could use a hand. One test live at a time, each with a metric agreed before it starts and a line below which we kill it. You write the messages, work the lists, and log what happens.
The objection library . Every reason someone didn't book, logged, tagged, and used by the product team. You're the person who hears the whole conversation, synthesises the insights and shares it with the team.
What success looks like in your first six months
