Family Services Coordinator

What will you be doing?

Support families by making follow-up calls to those who have signed up or expressed interest in our services, encouraging engagement and answering basic questions. Develop an understanding of First Steps, CAP and Play:cademy to help families access the right support. Keep simple records of calls and outcomes, follow up where needed, and help ensure families feel welcomed, informed and supported.

What are we looking for?

• At least 3 years' experience working in family support, care coordination, case management, customer services, education, healthcare, charity services, or a similar people-focused role.
• Experience managing enquiries, referrals, appointments, or service users through a structured process from initial contact to service delivery.
• Experience communicating confidently and sensitively with families, service users, clients, or other stakeholders, particularly where individuals may be experiencing stress or uncertainty.
• Experience maintaining accurate records and handling confidential information in line with data protection and safeguarding requirements.
• Experience coordinating activities between multiple stakeholders, such as families, practitioners, schools, healthcare professionals, or partner organisations.
• Strong administrative and organisational experience, with the ability to manage competing priorities and follow up on outstanding actions.
• Experience using online systems, databases, CRM platforms, or case management systems to track information and progress.
• Desirable: Experience supporting autistic children, young people, adults, or families, or working within education, social care, therapy, healthcare, or a related field.
• Desirable: Understanding of the challenges faced by families of autistic children and a commitment to delivering compassionate, person-centred support.

What difference will you make?

The role will help Transforming Autism Project reach and support more families by ensuring they are followed up with, encouraged to engage and connected to the right services. It will improve family engagement, reduce missed opportunities for support and free up the team to focus on delivering our services and making a meaningful difference to families affected by autism