Benefits Analyst

About this role We are looking for an accountable, self-driven Benefits Analyst to take end-to-end ownership of U.S. and Canada benefits data and compliance responsibilities, with additional opportunities to lead global initiatives. In this role, you will independently manage recurring deliverables including data reconciliations, vendor billing, compliance audits, and statutory filings. You will take full accountability for clear employee communications, vendor oversight, and driving process improvements through automation to deliver an exceptional employee experience.

What You’ll Do Benefits Operations, Reconciliation & Audit Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions. Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs. Own routine follow-ups with benefits vendors, escalating decisions when needed. Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation. Conduct systematic testing and configuration validation within the benefits administration system to ensure accurate rules setup and seamless system performance. Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.

Compliance & Regulatory Support Assist with required reporting and filings, such as Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution. Support internal team benefits governance activities. Gather documentation and respond to internal and external audit requests; track and close out findings. Partner with Benefits colleagues, Legal, Finance, and external advisors to stay current on regulatory changes and assess their impact on our programs.

Communications Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices, so they are accurate, comprehensive, and clear. Verify communications against plan documents, vendor materials, and current regulations before release. Serve as an escalation point for complex employee benefits questions and identify trends that inform communication improvements.

Vendor Management Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues. Contribute to vendor performance reviews, renewals, and RFP/vendor selection activities. Ensure accurate, timely data exchange with vendors, including testing and monitoring of eligibility and payroll feeds. Manage invoice payment processing, purchase order setup, and related financial workflows.

Growth & Continuous Improvement As part of a small and lean team, take advantage of numerous opportunities to stretch, expand your skills, and take ownership of various benefit programs. Drive continuous improvement across processes and workflows, leveraging AI and new technology solutions to optimize and automate operations. Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.

Qualifications Proven ability to work independently with strong personal accountability and ownership over recurring deliverablesDemonstrated professional knowledge in benefits administration Strong analytical and problem-solving skills to assess complex situations Hands-on experience with data reconciliation and audits, payroll, or invoice data. Proven ability to build internal/external partner relationships Typically 5+ years of relevant experience (or equivalent combination of education and experience). Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA) and the compliance activities that support them. Strong written communication skills, with the ability to explain complex benefits topics clearly to employees. Advanced Excel or Google Sheets skills; experience with an HRIS (e.g., Workday, UKG, ADP) and benefits administration platforms. Strong attention to detail, analytical and problem-solving skills, and the ability to manage multiple priorities and deadlines. Comfort handling confidential employee information with discretion and in accordance with privacy requirements.

Nice to Have Benefits certification such as CEBS, CBP, or SHRM-CP/PHR. Experience with open enrollment and vendor implementations or system migrations. Experience handling Canada, global, or multi-state workforces.

Compensation At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. This role is only available for hire in US-Z3. US Zone 3: $92,000 - $115,000 US Pay Zones: US-Z1: Bay Area (within 75 miles) US-Z2: NYC and Seattle Metro (within 75 miles) US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI