Client Services Director

Overview 

You will have significant experience in a senior management or director level position, enabling you to oversee and direct our wide range of multidisciplinary projects and accounts. You will be responsible (with the support of the Account Directors and Partnerships Director) for pitching, developing, troubleshooting and problem solving across our accounts and new business opportunities. This will include interpreting complex client briefs, building account development plans, writing proposals and setting service level standards for our client partnerships.   

You’ll be comfortable staying away from the day-to-day account and project management, and you won’t ‘own’ any projects or accounts yourself. But you will ensure a consistently high standard of client service is delivered across the board. 

The role will require a significant level of financial understanding, budget management and accountability. You’ll be responsible for overseeing project and account finances and striving to meet certain business targets. You will report finances to our MD on a regular basis.  

You’re our type of Human if you’re

• Considered: You understand briefs from both a client and HAA business and brand strategy perspective, always considering solutions in accordance that are beneficial to all parties.
• Exacting: You instil the need for attention to detail into all. 
• Calm: You create an environment of calm, remaining positive and level-headed at all times, always ready to galvanise everyone both HAA and client side. You are emotionally resilient and consistent, projecting stability. People always know where they are with you and that you can be relied upon to find the right solution.
• Insightful: You use an understanding of people and personalities to really "see" the client, ensuring that we create the right work for this client and at this time. You see above and beyond the task at hand, at how everything is interconnected in a bigger picture. You can move between micro and macro and across silos while always keeping sight of the goal. You can throw light onto things that are hard to see.
• Self-aware: You are transparent and authentic, helping others to be their truest self. You are not afraid to ask the simple questions, or admit when you're not the expert.
• Collaborative: You create the optimum environment for great work to be conducted in. You're empathetic to HAA’s creative discipline areas and how they work together. You practice unbound thinking and can connect the dots in unique ways. You can create a collective vision, ensuring the whole team gets to share their POV equally. You are motivating and empowering. You galvanise, reassure and elevate others, providing structure and compassion.
• Responsible: You clear a path for the team to succeed. You ensure these successes are shared but accept accountability for failures and share learnings among the group.
• Honest: You foster a culture of candour, making everyone at ease with any feedback positive or negative, elevating those around you and driving the business forward.

Your responsibilities will include

• Professional development: As a line manager to people at Director level, you can oversee the ongoing professional development of your team, including identification of appropriate training.
• Communication & presentation: You can present work to clients at exec/board level, often with limited available time to prepare. You can visit external student and professional bodies and deliver a lecture or workshop on an area of expertise.
• Problem solving: You are quick to spot and preempt problems, creating a solutions focused atmosphere of calm as the team improvises and adapts to change, no matter how challenging the circumstances.
• New business and pitching: You will work closely with our MD and Partnerships Director to identify and respond to potential new business opportunities. This will include pitching. 

The skills and experience we’re looking for:

You’ll need:

• Experience using Google Docs, Sheets and Slides

Employment benefits

• When? Monday to Friday, 9.30am until 5.30pm are our core hours, but we want everyone to be able to balance their personal and working life so we offer flexible hours throughout the day.
• Hybrid setup: Our studio is located in Farringdon and we're operating a hybrid-model of working with recommending our humans to come in 2 days a week. 
• Career development: we have a considered and robust framework for career development, as well as a training budget to further your skill set and knowledge
• Holidays: 28 days per day (in addition to public holidays)
• Company sick pay scheme
• Private healthcare: comprehensive, fully subsidised private health insurance from Vitality. This includes an employee assistance programme, discounted gym membership, a reward scheme that offers Amazon Prime, cinema tickets, and fitness tracking devices
• Wellbeing support: we offer a budget towards wellbeing and mental health services 
• Family friendly: enhanced maternity and paternity packages
• Socials: studio lunches, social events, BBQs and other clubs (when the world permits). 

Who we are

Human After All is a creative agency based in London. We create brand-led communications for some of the world’s most influential organisations, predominantly across the tech and purpose sectors. At HAA our values shape everything we do. We’re a certified B Corporation, and we pride ourselves on being great humans. To fit in you’ll need to be empathetic, a team player and an excellent communicator. You’ll also need to be conscientious: there’s a good reason for everything we do and for every decision we take, so you’ll need to be someone who demonstrates this same degree of care — both in your work and your interactions with others.

HAA’s ambition is that just as we hope our work will go beyond expectations, we also hope it will achieve bigger things. We want our creativity to be a force for good. We want the communications we create to be instruments for change in the world. We ask that you consider social and environmental causes both in your day-to-day activities at Human After All, and through our purpose-focused client work.

Equality and Diversity

Human After All is an equal opportunity employer. Our policies reflect our belief in treating all employees and job applicants equally. We will avoid unlawful discrimination in all aspects of employment including recruitment and selection; promotion; transfer; opportunities for training; pay and benefits; other terms of employment; discipline; selection for redundancy and dismissal.

HAA is committed to building a team that has diverse skills, experiences and abilities, and we encourage applications from all backgrounds, communities and industries. We are also committed to equality and diversity within our workforce, and across all opportunities provided by our agency. We actively encourage applications from Black, Asian, Ethnic minority, and LGBTQ+ candidates. 

We also welcome applications from disabled and neurodivergent individuals, and are willing to make accommodations in the interview process and beyond to best suit the needs and strengths of the individual. If you require accommodations, please complete the relevant section when prompted during the application process.

Please be aware, as we are a UK based business we're not in a position to employ candidates whose primary residence is overseas.