Membership Manager

Salary: 35,000-40,000

Career Development Framework Level - IC3/M2 - Autonomous player-manager responsible for the performance of a Work.Life space and its community of members.

The Membership Manager sits at the centre of the space, responsible for creating an environment where members choose to stay. Everything in this role connects back to retention, building strong relationships, maintaining high standards, and ensuring the experience consistently feels worth it.

You are visible, hands-on, and close to your members. You understand their businesses, their needs, and when something is not quite right, often before they say it out loud.

This role blends people leadership, community building, and operational ownership. You lead your team, hold the standard of the space, and ensure that every part of the experience reflects what Work.Life stands for.

What You’ll Be Responsible For

Member Retention and Relationships

Build strong, personal relationships with members, understanding their businesses, needs, and plans

Stay ahead of risk by identifying early signs of dissatisfaction or change and acting proactively

Lead renewal conversations with confidence, ensuring they are timely, informed, and well managed

Identify opportunities for growth such as expansions, additional services, and increased usage

Handle day-to-day queries and challenges with care, ensuring issues are followed through to resolution

Maintain accurate data across systems to support visibility, planning, and decision-making

Team Leadership and Development

Lead and develop your Assistant Membership Manager, providing clear feedback, support, and growth opportunities

Set clear expectations for what “good” looks like and ensure your team feels confident delivering it

Support onboarding and training of new team members, addressing gaps early

Manage team changes carefully, ensuring smooth handovers and continuity for members

Build a positive, inclusive team culture and contribute to wider business initiatives

Community and Engagement

Create a community that feels welcoming, respectful, and connected

Deliver events and moments that encourage engagement and bring members together

Build meaningful connections between members, supporting collaboration and shared value

Monitor and respond to member feedback, using insights to improve experience and reduce risk

Ensure members are actively experiencing the value of the wider Work.Life network

Space Standards and Operations

Maintain a consistently high standard across the space, ensuring it is clean, organised, and ready at all times

Carry out regular checks and stay close to detail, resolving issues before they impact members

Manage key operational areas such as meeting rooms, onboarding, and day-to-day coordination

Oversee relationships with contractors and stakeholders supporting the space

Ensure all operational processes, including health and safety, are followed consistently

Commercial Awareness and Performance

Take ownership of retention performance, ensuring renewal targets are met through strong relationships and proactive management

Manage revenue opportunities within the space, including meeting rooms and ancillary services

Maintain control of costs and operate within budget

Use data and insight to support planning, reporting, and business reviews

Your Skills

Relationship Management: You have experience building and maintaining strong relationships, understanding customer needs, and managing conversations that impact retention.

Leadership: You are confident leading and developing others, setting clear expectations and supporting performance over time.

Operational Awareness: You understand how to run a space or service environment, balancing people experience with practical delivery.

Commercial Thinking: You are comfortable managing targets, spotting opportunities, and understanding the link between experience and revenue.

Organisation and Ownership: You stay on top of multiple priorities, follow things through properly, and maintain high standards without needing close oversight.

Who This Role Is For

This role suits someone who enjoys being at the centre of a space, balancing people, operations, and performance. You are naturally proactive, detail-oriented, and motivated by creating an environment where things run smoothly and people feel looked after.

You take pride in building relationships, leading a team, and seeing the direct impact of your work on retention and overall performance.

Who This Role May Not Be For

This role may feel less suited to someone who prefers a purely operational or purely strategic position, as it requires both hands-on involvement and ownership of outcomes.

It may also not be the right fit if you are less comfortable managing people, handling challenging conversations, or being consistently visible within a fast-moving environment.

Who we are:

Work.Life is a flex workspace provider for businesses who care about people.

We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 8,000+ members; and an amazing team of nearly 70 Work.Lifers who share our ambition to redefine the workspace experience for the better.

Access our Diversity, Equity, Inclusion & Belonging philosophy & ways of working.

• Access our Employer Value Proposition
• Visit our public People Hub

Why you’ll love Work.Life

Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.

At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status. Ready to join the Work.Life way? We’re excited to hear from you. Here’s our Privacy Policy – by applying for this job you accept how we will use your data.