Partnerships & Volunteer Activation Coordinator

Every dog and cat in need deserves expert care, compassion and the chance to thrive.

At Mayhew, we’re a passionate team of around c60 staff and c220 volunteers working to improve the lives of dogs, cats and the communities that care for them. Through veterinary services, rescue and rehoming, community support programmes and education, we make a real difference every day.

We’re looking for an organised, people-focused and proactive Partnerships & Volunteer Activation Coordinator to help create outstanding experiences for volunteers, community groups, corporate partners and supporters.

This is an exciting opportunity for someone who enjoys building relationships, coordinating activity and ensuring people feel welcomed, informed and valued. You’ll support volunteers and partners from their first contact with Mayhew through to active involvement, helping to coordinate onboarding, communications, events and engagement activities.

You’ll play an important role in helping more people get involved with Mayhew’s work while ensuring volunteers and partners have a positive, rewarding and well-supported experience.

Our Way of Working

This is a hands-on, relationship-focused role for someone who enjoys helping people, solving problems and making things run smoothly.

You’ll spend time supporting volunteers, corporate partners, community groups and visitors, ensuring they receive clear information, timely communication and an excellent experience at every stage of their journey with Mayhew. This could mean coordinating volunteer inductions, supporting a corporate volunteering day, organising partner visits or ensuring follow-up actions are completed promptly and professionally.

You’ll work closely with colleagues across Income, Audiences & Partnerships, People, Animal Care and operational teams to coordinate activity, share information and ensure opportunities are managed effectively.

We offer hybrid working, with time spent at Mayhew, supporting events and activities on site, and working collaboratively with colleagues across the organisation. The successful candidate will be confident managing multiple priorities, highly organised and motivated by creating positive experiences that encourage people to support Mayhew’s mission.

In this role, you will:

Respond to volunteer and partner enquiries, providing clear information and helping people understand opportunities, processes and next steps.

Coordinate volunteer applications, references, onboarding, invitations, attendance and follow-up activities.

Support partner engagement by arranging meetings, preparing information and ensuring agreed actions are completed.

Coordinate practical arrangements for volunteer days, community activities, inductions, corporate volunteering opportunities and events.

Support volunteer rotas and placements, ensuring volunteers and service teams receive accurate and timely information.

Create engaging communications and materials for volunteers and partners, including invitations, briefings, presentations and recognition content.

Help volunteers and partners feel informed, valued and connected to Mayhew’s mission.

Maintain accurate records across volunteer systems, CRM databases, spreadsheets and shared files.

Track enquiries, onboarding activity, engagement and follow-up actions, ensuring opportunities don’t get missed.

Work with colleagues across the organisation to ensure supporters, volunteers and partners receive a joined-up and professional experience.

To be successful, you will:

Have experience in administration, volunteering, community engagement, partnerships, customer service or similar people-focused roles.

Be warm, professional and highly organised, with strong attention to detail.

Have excellent communication skills and enjoy building positive relationships with a wide range of people.

Be confident managing competing priorities and following tasks through to completion.

Have experience coordinating records, onboarding activities, events, rotas or follow-up processes.

Be comfortable using Microsoft Office, databases, spreadsheets and digital systems.

Understand the importance of safeguarding, confidentiality and providing excellent supporter experiences.

Enjoy working collaboratively across teams and contributing to shared goals.

Experience within the charity sector, volunteer management, community engagement or animal welfare would be an advantage, but we’re equally interested in candidates who can bring strong organisational skills, excellent customer service and a genuine commitment to our mission.

Why work for Mayhew?

Join a charity with ambitious plans, passionate people and a clear purpose. You’ll have the opportunity to help more people connect with Mayhew’s work, support meaningful volunteering experiences and build lasting relationships that benefit animals and communities alike.

Your work will directly contribute to strengthening Mayhew’s volunteer programme, developing valuable partnerships and helping us reach more dogs, cats and communities that need our support.

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer. We do not hold a sponsor licence and are therefore unable to provide visa sponsorship.