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Join tem as an Operations Lead and reshape the future of energy transactions with our AI-native infrastructure.
Overview
Salary
No salary declared 😔
Location
United Kingdom - Remote
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Expires
Expires at anytime
Organisation summary
tem is dedicated to transforming the energy transaction landscape by introducing transparency and fairness through an AI-native infrastructure. We aim to rectify a historically opaque global energy market by empowering customers with access to affordable electricity.
Role Summary
- Play a crucial role in shaping the customer experience operations at tem
- Identify potential issues, design new processes, and address urgent operational needs
- Set the strategy for customer experience operations, define standards, and ensure the system's reliability and scalability
Role Requirements
- Background in Support Operations or CX Operations
- Hands-on experience with CX platforms like Intercom, automation tools such as n8n or Retool, and CRM tools like HubSpot
- Strong systems thinking, the ability to make decisive trade-off decisions, and effective communication skills
Application Process Details
- The interview process typically takes 2 to 3 weeks
- We encourage applications from diverse backgrounds
Who We Are: We are dedicated to transforming the energy transaction landscape, making it transparent and fair. Our mission is to empower customers by addressing one of the most pressing issues of our century—access to affordable electricity. At tem, we aim to rectify a global energy market that has historically favored legacy operators and opaque pricing. Our innovative AI-native transaction infrastructure is designed to eliminate inefficiencies, automate complex market processes, and introduce transparency and fairness at scale.
The Role: As the Operations Lead for our Onboarding and Service cross-functional Engine, you will play a crucial role in shaping the customer experience operations at tem. This position involves thinking systematically, identifying potential issues before they arise, and being actively involved in both designing new processes and addressing urgent operational needs. You will be responsible for setting the strategy for customer experience operations, defining standards, and ensuring the system's reliability and scalability.
Job Requirements: You should have a background in Support Operations or CX Operations, with a deep understanding of the functions, potential pitfalls, and strategies for excellence. Hands-on experience with CX platforms like Intercom, automation tools such as n8n or Retool, and CRM tools like HubSpot is essential. Strong systems thinking, the ability to make decisive trade-off decisions, and effective communication skills are crucial for this role.
Benefits: We offer competitive salaries reviewed bi-annually, stock options, 25 days of holiday plus public holidays, and additional personal holiday swaps. Our remote-first policy supports flexible working hours, and we provide significant allowances for home working setups and wellbeing.
Applications: Our interview process is swift, typically taking 2 to 3 weeks from the initial conversation to the offer stage. We encourage applications from diverse backgrounds and are keen to hear from those who may not meet every requirement but are passionate about our mission.
