Community Manager

| Organised | Enthusiastic | Self-starting | Culture-obsessed | Budget-Minded | Detail-oriented | Positive | Inspiring | Problem solving | Leadership | Connector of Dots and of People | Adaptable | All-Around Super Nova Superstar |

Alright, enough dilly-dallying, you and I both know that you read those words and thought: "Hold up, Hoda! Is this bloke talking about ME?! That's me he's describing! I don't even need to ask my mates to compare those descriptives against the person they know and love. Those words perfectly describe me to an ever-lovin' T!"

And that, my friend, that is why you've continued on and are currently reading THESE words: because you know what it's like being all those things! Why? Because you've BEEN all those things your whole beautiful life, you master of well-roundedness! And that is why you're already getting a dizzyingly strong Spidey-sense tingle just thinking about what a staggeringly gorgeous fit you'd make as Runway East's Community Manager, a demanding and rewarding role that would have you leading one of our major, amazing sites.

I'd tell you to calm down, but I'm so out-of-my-gourd excited about this, I could smack a rabid tiger!

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THE JOB:

As if I needed to convince you further what a ridiculous legend you'd be in this exciting, people-facing, keep-you-on-your-toes leadership role, I want you to imagine, if you will: you all decked-out in comfy clothes, running the absolute heck out of our building operations, rubbing elbows with (maybe even fist-bumping) our members: the real movers, the actual shakers, making dang sure they feel supported, inspired, and utterly at home in their home away from home.

If Runway East runs like a clock, it's because you will be at the centre of the works, ensuring every beautiful cog is click-clacking away, and that every moving part keeps moving right along.

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THE YOU IN THE JOB CHECKLIST:

1. Operational wizard √

You? You practically whoop out loud at the very thought of it!

2. Problem solver √

[Cut to] You slyly scanning the room for a place to quick change into your superhero cape and Spandex.

3. Team leader √

You? You could lead teams with both your eyeballs tied behind your back, one foot in Kathmandu, all whilst rescuing Old Lady Flanagan's kitten, Mittens from a tree.

4. Connection facilitator √

You guffaw: "Ha! Step aside, high speed, fibre-optic broadband! There's a new, more reliable connector in town!"

As if I needed to describe your qualifications in any greater detail, you member port-of-call, you exceptional service-providing, you ball of sunshine, you unflappable fount and finder of answers! Why, your experience in fast-paced environment has left you with the deftness and speed of something Elon Musk hasn't even THOUGHT up sixty years from now... in any multiverse.

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MORE WAYS IN WHICH YOU'D ABSOLUTELY SMASH IT IN THIS JOB:

1. Your in-the-trenches work dealing with high levels of transparency has made you clearer than cling film.

2. You could give a 19-day TEDTalk on how to balance calm assuredness with infectious energy.

3. Your ninja-like ability to think fast, thrive in an unpredictable work environment, and all-hands-on-deck willingness to get your hands dirty will help everyone in the majestic orbit of YOU to soar.

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Okay. That's it. I need to take a breather. Nay! I need two weeks in Maui to recover from exhaustion from finding superlatives worthy enough to adequately represent the magnitude of you as Runway East's Community Manager.

It's clear to everyone here that you possess the qualifications needed to helm, steer, and champion our community ship forward, and onward to its daily journey into the glorious golden sunrise!

Apply now, then steer on, oh, Captain, my Captain! Steer on.

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Requirements

Operational expertise: With so many plates in the air, we need someone with proven experience in operations. You’re naturally resourceful with serious problem-solving skills. You’re a confident communicator, cool and calm under pressure and bring a “can do”, “work it out”, “that’s my job”, “I’ll sort it” mentality to work.

Passion for people: It’s about building relationships with our members, about seeing connections and opportunities for them, about getting to the bottom of what they want and delivering it to them with warmth, generosity and 5-star service. Previous work experience in hospitality or other customer-facing roles is essential.

Exceptional organisation: Time management and attention to detail are paramount - you’ll be able to juggle a lot of different things at once, whilst keeping our members at the forefront of everything you do.

Most of all, we need someone who will throw all every ounce of their passion, creativity, and heart into our mission. We need someone who will join us in going above and beyond good... to build something truly great.

If you've got previous experience in Events Management, Operations Management, Inspirational and Motivational Team Leadership, Site Supervision, it'd be swell, and come in quite handy!

Benefits

What About the Money?

£30,000 - £37,000 depending on experience (London)

Anything else?

Besides working with the greatest people in the world? Well…

• Time Off 🤸 31 days including bank holidays plus an extra day for every year you’re at RWE. We also give you your birthday off (no one should work on their birthday)
• Wellbeing 🧠 Private health & dental insurance, half-price gym membership, access to Spill (which offers video therapy sessions through Slack), mental health days & a Bike2Work scheme
• Contribute 🌎 assign two workdays per year to charitable work with Matchable
• Learning & Development 📚 £150pa personal growth budget, access to Learnamp (a curated platform of learning resources), regular lunch & learns
• The Usual Suspects 👍 - paid sick days, compassionate leave, enhanced parental leave for long-service and life insurance
• RWE outings 🎉 - we love organised (and not so organised) fun, culminating in an annual team trip (Barcelona, Alicante, Rhodes, Budapest, and Vilnius to name some past trips!)
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• P.S. I hope you like cake. Eating it, making it readily available to be eaten, scratching the heads of office dogs whilst on your way to eat cake or offer cake. Why? Because we've got cake here. We've got office dial-a-dog-dogs-on-demand. We've got Happy Hour Thursdays and Beer Trolley Fridays, and all manner of other fabulous monthly, weekly, daily events.
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• ...and I just know you're going to love them. How do I know? Because you're you, you stellar being of wonder and delight.
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• We see the good in everyone. We celebrate our differences.
• We keep community at our core, and we know that a community can only thrive when it is diverse and inclusive. We welcome people from all backgrounds and experiences, whatever your race, religion, status, sexuality, gender identity, age, appearance or disability. There is no set blueprint for a Runway East team member. What matters to us is your spirit.