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Join the respected Royal Botanic Gardens, Kew as a Ticketing Operations Manager and contribute to the protection of global plant and fungi biodiversity.
Overview
Salary
£46556
Location
Kew Gardens, Richmond, UK - Hybrid
Expires
Expires at anytime
Organisation summary
The Royal Botanic Gardens, Kew is a renowned plant science institute, a UNESCO World Heritage Site, and a popular tourist destination. Its mission is to preserve and understand plant and fungi life to ensure a thriving future for all life on Earth. Combining cutting-edge research, extensive collections, a vast global network, inspirational gardens, and historically rich foundations, it focuses on combating the extinction crisis and promoting a sustainable approach to nature.
Role Summary
- Leading the operation and development of Kew's Ticketing functions, including managing on-site and online systems.
- Driving income generation, monitoring compliance, and providing effective reports.
- Supporting continuous improvement of ticketing operations through collaboration with various Kew departments.
- Contributing to the improvement of Visitor Experience by shaping future ticketing solutions.
- Managing and growing small team to provide excellent customer service.
Role Requirements
- Proven experience in ticketing operations within similar visitor-focused attractions is required.
- Knowledge of large-scale ticketing or CRM systems is mandatory.
- Strong organisational and leadership skills, along with experience in reporting, are required.
- Experience in system integration, supplier management, or ticket transformation projects is preferable.
Application Process Details
- Benefits include continuous learning opportunities, generous annual leave, flexible working arrangements, work-life balance support, cycle to work scheme, discounted gym membership, competitive pension, employee discount scheme, and free access to various museums, galleries and own gardens.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the world’s plants and fungi.
The role: As the Ticketing Operations Manager, you will lead the management, operation, and development of Kew’s Ticketing functions. This includes overseeing both on-site and online ticketing systems, driving income generation, ensuring compliance, and effective reporting. You will work collaboratively across multiple departments at both Kew and Wakehurst to maintain and optimize current ticketed operations and play a central role in shaping future ticketing solutions as part of Kew’s Enhancing Visitor Experience (EVE) transformation programme. Additionally, you will inspire and develop a small team to deliver operational excellence and outstanding customer service.
Job requirements: To be successful in this role, you will need proven experience in managing ticketing, box office, or admissions operations within a major visitor attraction, museum, gallery, heritage venue, or similar environment. Experience working with large-scale ticketing or CRM systems is essential. You should have a strong grasp of reporting, excellent organizational and leadership skills, and experience in integrating systems, managing suppliers, or ticketing transformation projects will be an advantage.
Benefits: Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme, and other wellbeing support such as a cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme, and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
