Client Success Lead (Beam Recruit)

You're an ambitious, born relationship-builder, looking for the fulfilment of social impact, and the excitement of a tech startup.

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. 

You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly. 

About the role

We’re looking for a senior leader to join the Beam Recruit team. You will be critical to Beam’s success building out strategic partnerships which deliver both employment outcomes and revenue. 

Beam Recruit is a startup within a startup: partnering with values-driven employers who want to hire from an exciting talent pool of disadvantaged candidates. Employment partners are key to our ability to scale impact for our beneficiaries, by supporting them into work, as well as providing a vital revenue stream to grow the business. 

As a Client Success Lead, you’ll be responsible for both delivering growth through a small portfolio of tier 1 partnerships, and creating a world-class experience for our clients at scale. As a team leader, you will iterate and scale our operations, enabling us to make an impact with the leading companies in the UK and beyond. 

You’ll be

• Owning the growth of our highest potential employer partners, including independently designing and executing both short term and strategic initiatives

• Developing relationships with senior stakeholders, influencing as required to secure growth objectives and outcomes for our beneficiaries 

• Working cross functionally within Beam to create a pipeline of build a pipeline of amazing talent for employer partners, and ensure effective client delivery

• Acting as the main advocate for our employer partners, you will provide invaluable feedback to our Product and Operations teams to ensure that we can develop long-lasting and successful partnerships

• Working closely with the Head of Recruit, build out the playbook for growing employer partners - you’ll play a leading role in building and iterating everything from our account management approach to KPIs to our CRM system

• Creating scalable practices that will allow expansion in the UK and beyond

You’ll need

• 5 - 10 years experience in a client-facing role in a startup, B2B scale-up or professional or financial services

• Demonstrable experience of driving growth and revenue through excellent partnership or account management 

• Experience in delivering insights from datasets, creating and presenting decks internally and externally  

• Commercially astute with strong analytical skills. You enjoy digging into data and using qualitative feedback to identify growth opportunities 

• Strong relationship and stakeholder engagement skills, including at Senior Management and Executive levels. 

• Experience working with CRMs (ideally HubSpot) and internal product teams

• A passion for ethical recruitment and diversity and inclusion

• Ideal: Experience within HR, recruitment and / or diversity and inclusion

This role is based in London and reports to Head of Beam Recruit, Yasmina Koné.

About Beam

We’re a team of over 50 working from our beautiful coworking space in Moorgate and from home. We’ve picked up an armful of awards for our work (including one from the Queen!) and we’re one of the 10 hottest startups in London, according to WIRED magazine. We’re also proud to be rated a top company to work for by Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Salary of £50 - 60k (negotiable based on experience) – highly competitive in the tech for good and social enterprise space 

• EMI-qualifying share options

• Annual company retreat 

• A laptop – choose between a MacBook Air or PC

• £500 personal development budget

• Regular team talks from leading UK tech entrepreneurs

• Hundreds of perks, discounts and freebies from Perkbox

• Free subscription to Calm meditation app

• Discounted bike and accessories with Cyclescheme

• Unlimited holiday (we recommend ~25 days + Bank Holidays per year)

• Hybrid working from our Moorgate office and home 

• Your own financial wellbeing coach, through Bippit

Application process

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1. 30-minute video call with your manager to be

2. Short presentation, giving you a better sense of the day-to-day operations

3. Strategic task, giving you an insight into the role

4. Three informal chats with people at Beam

Feeling excited? 

Start your journey to a more impactful career today. We're excited to hear from you.