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Join Runna, a rapidly growing global training platform for runners recently acquired by Strava, and influence users' experience as a Technical Support Associate
Overview
Salary
£29500 - £33000
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation Summary
Runna is a dynamic company with an aim to revolutionize how runners train with its top-notch app providing unparalleled training, coaching and community support. Recently backed with a $6.5M funding and getting nominated by Apple for the 'Best iPhone app', Runna's growth trajectory is on an exponential rise.
Role Summary
- Act as the first line of contact for complex technical issues.
- Deliver user support and guidance, focusing on maintaining Runna's high customer service level.
- No requirement for direct involvement in coding.
Role Requirements
- Prior customer-facing role in a technical support context.
- Ability to communicate effectively and be highly organized.
- Problem solving mindset and experience with tools like Intercom, Jira, and Slack. Basic coding knowledge a plus.
Application Process Details
- Introductory video call, followed by a take-home task.
- Further rounds of video interviews.
- An inclusive interview process designed to be enjoyable and accommodate all candidates' needs.
At Runna, we are dedicated to becoming the leading global training platform for runners. We aim to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. Our rapid growth is evidenced by a recent $6.5M funding round and accolades such as being a finalist for the iPhone app of the year by Apple. With our recent acquisition by Strava, we are poised for even greater expansion and impact.
The role: As a Technical Support Associate, you will be integral to our Customer Experience team, focusing on the more complex technical inquiries and ensuring a seamless user experience. You will be the first point of contact for technical issues, providing guidance and support without direct involvement in coding. Your role is crucial in maintaining our reputation for exceptional customer support in the fitness industry.
Job requirements: We are looking for someone with customer-facing experience, preferably in technical support. You should have strong communication skills, be highly organized, and possess a problem-solving mindset. Familiarity with tools like Intercom, Jira, and Slack is beneficial, and while not mandatory, basic coding knowledge is a plus.
Benefits: We offer a competitive salary range of £29,500 - £33,000, equity participation, and a comprehensive benefits package. This includes flexible working arrangements, generous holiday allowances, free subscriptions, private health insurance, and more. We also provide unique benefits like mental wellness platforms and fertility support.
Applications details: The interview process includes an introductory video call, a take-home task, and subsequent rounds of video interviews. We strive to make the process enjoyable and accommodate all candidates' needs.
