Account Manager - Content

At Perlego, we’re working hard to make education accessible to all. In this digital age, we believe that anyone should be able to learn anything at any time. Knowledge should be more accessible, not locked behind sky-high price tags.

Over the past 5 years our goal has been to support students across the UK & Europe to access quality books. The next stage of Perlego is two fold: 1) expand our support to students globally, and 2) build a product that goes beyond the book, a platform that helps students study smarter and more effectively.

What we’re looking for

An experienced Account Manager – preferably with publishing industry experience (but not essential), joining the content team you will manage the accounts of our publishing partners by checking inventory status, publisher portal queries, sales reports and general day to day enquiries.

How we work together

Once a publisher has signed and completed the onboarding process you will be responsible for the wellbeing of publisher accounts out of the UK. Working closely with acquisition, onboarding, marketing and curation you will help design and implement an efficient and effective process of communication to ensure the account health and happiness of our partners

What success looks like for this role in 12 months

• In 3 months you will have formed a process post onboarding to ensure partners remain happy at Perlego – have built relationships will all key partners and internal stakeholders
• In 6 months began implementation of end to end account management processes and understand the profile of all publishing partners
• In 12 months achieved a scalable process which can be replicated across our international teams as we scale up

What you’ll do

Take on responsibility for the publisher account management process, from research to implementation to ensure publishing partners remain happy working alongside Perlego

Develop a deep understanding of our publishers’ goals and pain points

Create a communication framework for sharing data and insights

Assist in attending and hosting publisher events to build relationships and educate our partners

Work collaboratively with other teams within Perlego, providing learnings to influence strategy and product

Requirements

It’s the perfect role for you if you have:

• 2+ years experience in account management
• You’re relationship savvy and can create close relationships with stakeholders and customers.
• You’re organised and efficient
• Have excellent listening skills to understand partners needs and goals
• You can communicate your hypotheses and findings back to the business with actionable takeaways.
• You have energy, passion and a sleeves-rolled-up mentality: think quick, act fast and measure later. We don’t overplan or get lost in “strategising” - you’re a self-starter.

⭐️ It’s a plus if you have:

• Experience in ed-tech and/or publishing industry
• Experience in a startup environment
• Ability to speak other languages
• Have a general interest in books, reading and always learning new things!

Benefits

Why should you work at Perlego?

Apart from our mission, we foster a unique company culture championing self-empowerment, personal development, direct communication and mutual support. We’re proud of our 4.8 Glassdoor reviews and the fact that 97% of our team would recommend Perlego as a place to work.

✨Salary available: £26,000 - £30,000 + equity

🌈 Benefits include:

🏠 Flexible Working

We're making learning accessible to all and we want our ways of working to be accessible too. Choose between our impressive office in Chancery Lane, remote work or a bit of both. Work in a way that supports your needs and your life. We trust people to work from where you do your best work.

🌱 Personal development

We value continuous learning, you will get £500 per year to spend on training of your choice

🧳 Work-life balance

Everyone needs a break, so enjoy 30 days off (incl. bank holidays) + 1 week over Christmas (or religious holidays of your choice).

🚲 Cycle to work scheme

We're committed to building a sustainable business, so we encourage cycling to work. Perlego will buy your bike of choice, which you'll pay back over 12 months.

🧘🏽‍♀️Health & wellbeing

We want everyone to feel healthy and happy, so you get the choice of a wellbeing subsidy or health insurance via Vitality. You will also get access to a counselling support service via Spill.

🎉 Social

We're a tight-knit bunch who enjoy our time to play. We have regular social events and activities for everyone - everything from white water rafting to board game nights.

🍼 Family time

We believe family is really important; we offer new parents a competitive parental leave.