Club Manager - 180 House

Role Details

The Vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.

As Club Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude and ‘yes yes yes’ mentality in alignment with The Soho House Ethos.

Main Duties and Responsibilities

• Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
• Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Provide support directly to the team on the floor including (but not limited to):
• Leading by example with a hands-on approach, setting an energetic pace and standards
• Daily assignments of responsibilities to all the team
• Organization and control of mise en place
• Daily staff briefings including comprehensive information on members and guests and any other relevant information
• Showing leadership thorough thoughtful decision making
• Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
• Taking immediate corrective action when any incidents occur
• Ordering and purchasing of products for the Club
• Manage and operate the POS system and ensure all items are updated as necessary
• Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
• Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
• Ensure employee compliance with company standards and policies and external regulations
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Maintain the highest level of appearance at all times
• Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
• Carry out any reasonable task as requested by management

Health & Safety

• Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food & beverage-related departments or areas
• Ensure daily fridge temperature records and food labelling are maintained and up to date at all times
• Maintain the highest level of health and hygiene standards and respect HACCP
• Ensure the team are trained in HACCP and any other company, local or global requirements for food safety
• Ensure personal hygiene requirements are adhered to
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities
• Act on any reports of suspicious persons or activities and ensure that all potential and real hazards are reported and rectified immediately
• Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people
• Be fully conversant with all Fire, Emergency and Bomb procedures (internal & external)
• Ensure the team wears appropriate protective clothing when necessary