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Join Runna, the leading running training platform, in revolutionizing runner's training and be part of our rapidly expanding, award-winning company.
Overview
Salary
£29500 - £33000
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Runna is motivated by a mission to transform the way everyday runners train. By developing a globally leading training platform, we provide an outstanding app offering exceptional training, coaching, and community support. Recently, we've garnered significant funding, and as part of the Strava family, we are set on a rapid growth trajectory.
Role Summary
- Join the dynamic Customer Experience team to lead daily operations
- Collaborate with global counterparts for consistent, high-quality customer service
- Respond to customer inquiries, address technical and coaching issues, and write helpful articles
- Participate in local Runna events to engage the community directly
Role Requirements
- Proactive and enthusiastic individual with online customer service experience
- Familiarity with Intercom and Zendesk is a plus
- Excellent written communication and interpersonal skills
- Ability to meet targets and deadlines
- Right to work in the UK and can report to our Vauxhall office twice a week
Application Process Details
- Enjoyable and straightforward interview process
- Includes an introductory chat, a take-home task, and interviews
- Commitment to accommodating your needs throughout the process
At Runna, we are dedicated to transforming the way runners train by developing the leading training platform globally. Our mission is to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. We are rapidly expanding, having recently secured significant funding and accolades, and are now part of the Strava family, which further accelerates our growth.
The Role: You will join our dynamic Customer Experience team, where you will lead daily operations and collaborate with global counterparts to ensure consistent, high-quality, and caring customer interactions. Your responsibilities will include responding to customer inquiries via our in-app platform, addressing technical and coaching issues, writing helpful articles based on your running expertise, and participating in local Runna events to engage directly with our community.
Job Requirements: We are looking for a proactive and enthusiastic individual with a background in online customer service. Experience with tools like Intercom and Zendesk is a plus. You should have excellent written communication skills, be personable, empathetic, and detail-oriented, with a knack for meeting targets and deadlines. The role requires the right to work in the UK and availability to work from our Vauxhall office twice a week.
Benefits: Runna offers a competitive salary, equity participation, and a comprehensive benefits package that includes flexible working arrangements, generous holiday allowance, free subscriptions, mental wellness support, private health insurance, and fertility support among others. We are committed to evolving our benefits to support our team's growth and well-being.
Applications Details: Our interview process is designed to be straightforward and enjoyable, consisting of an introductory chat, a take-home task, and interviews. We are committed to accommodating your needs throughout the process to help you present your best self.
