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Join tem, a pioneer in transforming the energy transaction landscape, and play an essential role as a Senior Payments CX Specialist
Overview
Salary
No salary declared 😔
Location
United Kingdom - Remote
Expires
Expires at anytime
At tem, we're reshaping the energy transaction landscape for a fair and transparent future. Our innovative, AI-native infrastructure empowers customers by making affordable electricity more accessible. We're looking for a Senior Payments CX Specialist who'll be key in managing customer payments. You will be solving complex payment issues, reducing systemic friction, and translating frontline insights into scalable improvements. The role requires experience in customer-facing payment or billing operations in industries like fintech, energy, or SaaS. Being an expert in navigating different systems and making accurate decisions, as well as a track record of recognizing patterns and implementing systemic improvements, are fundamental to the role. Key skills include empathy, customer judgment, an awareness of revenue protection, and the ability to use CRM tools like HubSpot or Intercom. Benefits include a competitive salary, stock options, ample holidays, and a home working setup support. While we merely listed out preferred skills and experiences, we're open to candidates of all backgrounds, identities, and experiences. So if you're passionate about the role but unsure of meeting all requirements, we still encourage you to apply.
Who We Are: We are dedicated to transforming the energy transaction landscape, making it transparent and fair. Our mission is to empower customers by addressing one of the most pressing issues of our century - access to affordable electricity. At tem, we aim to rectify a global energy market that has historically favored legacy operators and opaque pricing. Our innovative AI-native transaction infrastructure is designed to streamline fees, automate complex market flows, and enhance transparency and fairness in energy transactions on a large scale.
The Role: As a Senior Payments CX Specialist, you will be responsible for overseeing the entire customer payments experience, which includes payment processing, billing, and early debt management. This role is crucial for ensuring that our revenue is safeguarded while simultaneously increasing customer trust. You will serve as the subject matter expert in payments across the Customer Experience, Product, and Finance teams. Your responsibilities will include resolving complex payment issues, reducing systemic payment friction, and translating frontline insights into scalable improvements across our payments engine.
Job Requirements: The ideal candidate will have significant experience managing customer-facing payment or billing operations in complex environments such as fintech, energy, SaaS, or marketplaces. You should possess strong investigative skills, be capable of operating across various systems and stakeholders to achieve accurate outcomes, and have a proven track record of identifying patterns and implementing systemic improvements. Additionally, a high level of empathy and customer judgment is required, balanced with an awareness of revenue protection and compliance. Experience with CRM tools like HubSpot or Intercom is essential.
Benefits: We offer a competitive salary with bi-annual reviews based on real-time market data, stock options, and a comprehensive benefits package. This includes 25 days of holiday plus public holidays, with flexibility to swap public holidays for days that are more significant to you. Additionally, you will receive a generous home working and wellbeing budget to support your remote work setup and personal wellbeing.
Applications: We are committed to diversity and inclusion and encourage applications from all backgrounds, experiences, and identities. If you are passionate about this role but unsure if you meet every requirement, we still encourage you to apply. Your unique perspective might be exactly what we need.
