Chief Operating Officer

We’re looking for an outstanding leader to be our next Chief Operating Officer.

Poppy’s is a purpose-led, ambitious company on a mission to transform death care for the better. We know funerals can be life and grief-changing experiences, so at Poppy’s, we guide and support people to have the funeral they want - whatever that means to them.

You will be our organised, strategic, confident internal lead with the critical challenge of tripling our capacity over the next three to five years, whilst nurturing the magic and humanity at the heart of our service.  

Powering on with our growth ambitions will require strong commercial leadership, without jeopardising the supportive and compassionate spirit for which the Poppy’s team are well-known.

You will have a fantastic opportunity to grow the business, help us achieve our B Corp accreditation and have a lot of fun along the way.

As COO you will:

  • lead and develop Poppy’s internally as we become London’s most trusted and recommended funeral director 
  • lead and develop a sector-leading service, transforming client experience across the board, across multiple future sites
  • With the CEO, develop and set an ambitious, deliverable strategic road map for Poppy’s
  • With the CEO, develop Poppy’s organisational culture so that it continues to nurture the team, while focusing on delivering sales and profit
  • ensure all internal operations and processes are geared towards B Corp accreditation, embedding our purpose and care for the planet in everything we do

Our success at Poppy’s is as much about how we go about things - and how we make people feel - as it is about what we do.  So when it comes to our team, behaviours and beliefs matter as much as previous career experience.  


  • are ambitious, driven, positive, proactive and you have a natural growth mindset
  • are evangelical about great client service/advocacy/support and believe it can be transformational in a person’s life
  • have a passion for our vision and values
  • believe in power ‘with’ and power ‘to’ rather than power ‘over’
  • combine pace and ambition with a commitment to self-care and reflection
  • are not driven by ego and you love to help others shine
  • are a natural collaborator who builds rapport easily with all sorts of people

Find out more here: https://www.poppysfunerals.co.uk/media/downloads/COO-job-pack-2022.pdf